{"id":1954095,"url":"https://alion.io/job/chenmed-service-team-call-center-representative","title":"Service Team Call Center Representative","company":{"id":6995,"name":"Chenmed","domain":"chenmed.com","url":"https://alion.io/company/chenmed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T08:42:52Z","employer_posted_date":null,"last_verified_at":"2026-10-06T08:42:52Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?\nWe’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.\nThe Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:\nOperating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.\n\nResponds to patient inquiries based on the ChenMed core model for care.\n\nEscalates issues/concerns as appropriate.\n\nMakes appropriate and timely decisions according to department standards, procedures and policies.\n\nDocuments interactions using web-based technology.\n\nMaintains business relationship by providing prompt and accurate service to promote loyalty.\n\nInteracts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.\n\nPerforms other duties as assigned and modified at manager’s discretion.\n\nKNOWLEDGE, SKILLS AND ABILITIES:\nCompetent-level business acuity\n\nComprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods\n\nExceptional verbal communication skills including active listening\n\nExcellent organizational and multi-tasking skills\n\nPassion for serving others, particularly seniors, with initiative-taking solutions\n\nAbility to successfully operate in a demanding environment\n\nProficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position\n\nAvailability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business\n\nSpoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)\n\nEDUCATION AND EXPERIENCE CRITERIA:\nHigh school diploma or GED equivalent required\n\nA minimum of 2 years of customer service experience required; in a call center or similar environment, required.\n\nExperience with adhering to KPIs or Metrics in a call center environment\n\nA minimum of 1 year experience in a fast-paced healthcare setting, highly preferred\n\nExperience with web-based customer relationship management systems\n\nMust reside within the Continental United States\n\nMust reside within a US State where company is established as a Legal Entity\n\nPAY RANGE:$17.0 - $24.26 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.\nEMPLOYEE BENEFITS\nWe’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. \nChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.\nCurrent employees, if you want to apply to our internal career site, please click HERE\nCurrent Contingent Worker please see job aid HERE to apply\nOriginally posted on Himalayas","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-06T11:28:00Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.737,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["seen:15","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/chenmed-service-team-call-center-representative","json_url":"https://alion.io/job/chenmed-service-team-call-center-representative.json","meta":{"generated_at":"2026-10-22T06:47:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6995},"rest":"https://alion.io/mcp/rest/get_company?id=6995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchenmed-service-team-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchenmed-service-team-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchenmed-service-team-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chenmed-service-team-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchenmed-service-team-call-center-representative"}]}