{"id":1168338,"url":"https://alion.io/job/cheo-indigenous-patient-navigator-clinical-operations-permanent-full-time-1-0","title":"Indigenous Patient Navigator, Clinical Operations – Permanent Full-Time (1.0)","company":{"id":1050927,"name":"CHEO","domain":"cheo.on.ca","url":"https://alion.io/company/cheo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-25T05:45:01Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":47},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T05:13:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T21:51:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Compensation Pay Range:\n$46.02-$56.91Job Description:\nPlease note this is a designated job for candidates who self-identify as Indigenous.\nIf you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.\nTo successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.\nOttawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.\nCHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.\nRanked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025and 2026and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.\n POSITION SUMMARY\nThe Indigenous Patient Navigator (IPN) supports First Nations, Inuit, and Métis and Urban Indigenous patients and families to access equitable, safe, timely, and culturally responsive care across CHEO and the broader health system. Working in partnership with Indigenous patients, families, clinical teams, and community partners, The IPN facilitates navigation, advocacy, and care coordination while centering Indigenous world views, rights, and self-determination.\nThe IPN promotes the inclusion of patient and family voice in clinical decision making and supports patients and families in understanding care pathways, care plans, and follow-up. The IPN facilitates access to cultural, spiritual, emotional, and practical supports, assistswith care coordination, and connects patients and families to appropriate community partners. The IPN addresses systemic barriers, responds toand supports the prevention of racism and discrimination in health care settings, and contributes to improved patient experience and health outcomes.\nMAIN RESPONSABILITIES\nPatient Navigation & Advocacy- 40%\nProvide trauma informed, culturally safe navigation for Indigenous patients and families across primary, acute, specialty, and community services.\n\nSupport informed consent processes, care planning, appointment scheduling, referrals, discharge coordination, and follow up, including transportation and medical escort needs, where applicable.\n\nAdvocate for patient rights by identifyingand addressing barriers (e.g., jurisdictional issues, coverage or benefits, language needs, or documentation requirements) and escalating concerns related to discrimination or unsafe care.\n\nSupport patient and family understanding by offering explanations of diagnoses treatments options, medications, and care pathways. facilitate shared decision making throughout the patient’s care journey.\n\nParticipate in case management discussions or Safety Incident Report debriefs, as required.\n\nCultural Safety & Antiracism - 20%\nPromote cultural safety practices and challenge discriminatory behaviors and policies within care environments through respectful, collaborative, and solution focused engagement. Contribute to antiracism and quality improvement initiatives.\n\nFacilitate access to traditional medicines, Elders or Knowledge Keepers, ceremony (e.g., smudging), and land-based supports in alignment with patient preference and organizational policy.\n\nConnect staff, medical staff, learnersand volunteers to educational opportunities on Indigenous health contexts, colonial impacts, and determinants of health.\n\nContribute inpartnership with Indigeneity, Inclusion, Diversity, Equity, Access, and Social Justice (I-IDEAS) to the development of educational and training resources supporting staff, medical staff, learnersand volunteers on Indigenous Safer Care.\n\nDocumentation, Data, and Privacy - 10%\nDocument navigation activities in appropriate systemsin compliance with privacy legislation and in support of Indigenous data sovereignty principles (e.g. distinction-based considerations).\n\nUtilize secure, trauma informed approaches to the collection, storage, and sharing patient information, obtaining consent for the involvement of any community or external supports.\n\nContribute to program metrics (e.g., access, wait times, patient experience, cultural safety indicators) and quality improvement reporting.\n\nProgram & Organizational Contributions - 10%\nParticipate in case conferences, huddles, and rounds, bringing forward patient and family voice and cultural safety considerations.\n\nContribute to developing resources on available supports for medical staff benefiting Indigenous patients and families.\n\nQUALIFICATIONS\nBachelor’s degree in Nursing, Social Work or a related Indigenous Health field*(Essential)\n\nLived experience and a strong connection to Indigenous communities, including First Nations, Inuit, and Métis(Essential)\n\n3 years’ experience in health navigation, case management, community health, social services, or related fields serving Indigenous peoples(Essential)\n\n4 years’ experience collaborating with clinical teams and community partners(Essential)\n\nKnowledge of Indigenous histories, cultures, languages, holistic wellness models, colonial impacts, intergenerational trauma, social determinants of health, community engagement, and cultural protocols(Essential)\n\nKnowledge of traumaand violence informed, culturally safe, and anti-racist approaches within health systems, emphasizing choice, control, safety, strengths-based care, and reflective practice.\n\nAbility to advocate for Indigenous patients by navigating complex systems, addressing barriers, negotiating pathways, and ethically leveragingresources(Essential)\n\nStrong communicationand facilitation skills, including the ability to translate complex clinical information, engage across cultures, and support case related discussions(Essential)\n\nAbility to work both independently and collaboratively within interprofessional and cross disciplinary environments, including constructively challenging harmful practices when required(Essential)\n\nWorking knowledge of client information systems and documentation, privacy requirements, distinction-basedapproaches, and Indigenous data sovereignty(Essential)\n\nStrong analytical, adaptability, and problem-solving skills to respond effectively to evolving patient and system needs in fast paced environments(Essential)\n\nStrong organizational and time management skills to balance competing demands and priorities.\n\nCommitment to excellence, patient focused care, and the consistent exercise of diplomacy and tact(Essential)\n\nTraining in Non-Violent Crisis Intervention Training, mediation, de-escalation, or conflict resolution (Preferred)\n\nKnowledge of Non-insured Health Benefits -NIHB (or local equivalents), Jordan’s PrincipleApplication medical travel processes, and jurisdictional funding pathways(Preferred)\n\nAbility to work with interpreters(Preferred)\n\nVulnerable Sector Check(Essential)\n\nBilingual (French and English) proficiency (Preferred)\n\nFluency in one or more Indigenous languages (Preferred)\n\n* An equivalent combination of post-secondary education (e.g., college diploma) and significant relevant professional experience may be considered.\nPlease noteyou will be represented by the Laborers International Union of North America (LiUNA).\nEffective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testingsuch as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.\nBilingualism (French/English) will be validatedby a language proficiencyassessment conducted by a third partyprovider. Candidates will be requiredto meet the minimum linguistic profile prior to the date of hire.\nShould you require accommodation during any phase in the recruitment process, please contact Human Resources  . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.\nPlease note you will be represented by the Ontario Public Service Employees Union (OPSEU).\nCHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.\nShould you require accommodation during any phase in the recruitment process, please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.\nWe thank all those who apply, however, only those to be interviewed will be contacted.","description_format":"text","description_chars":10130,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-09-24T05:13:19Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/cheo-indigenous-patient-navigator-clinical-operations-permanent-full-time-1-0","json_url":"https://alion.io/job/cheo-indigenous-patient-navigator-clinical-operations-permanent-full-time-1-0.json","meta":{"generated_at":"2026-09-26T00:46:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":739,"day_limit":5000,"remaining_today":4261,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}