{"id":3548778,"url":"https://alion.io/job/chep-coordinator-collection-care","title":"Coordinator, Collection Care","company":{"id":1821708,"name":"CHEP","domain":"chep.com","url":"https://alion.io/company/chep-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0.071,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:48:02Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T20:24:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.\nWhat does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.\nJob Description\nKey Responsibilities May Include:\nProfessionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).\nFacilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.\nCollaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.\nMaintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.\nConduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.\nSupport continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.\nPlay a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.\nAct as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.\n** Please note that this is a temporary position with a duration of 6 months.**\nAbout the Role:\nInterface with both end users and carriers to ensure compliance and performance within assigned markets.\nIdentify, assess and take action to resolve risks related to the collection engine that could result into end receivers' dissatisfaction, cost inefficiencies or CHEP inventory constraints.\nConnect with end receivers on collection agreement and be more broadly the point of contact for queries directed to end receivers.\nOffer autonomously creative problem solving and alternative solutions.\nEstablish and maintain effective relationships with CHEP departments such as Supply Chain, Demand Planning, Carrier Management, Finance, Operations, Customer Operations, and Sales to resolve issues affecting the collection process. \nSupporting sales initiatives to expand the revenue performance of your territory.\nQualifications:\nBachelor’s Degree or equivalent supply chain / customer facing experience required .\nExperience:\n3-5 years Customer Service and Logistics .\nSkills & Knowledge:\nFlexible, Customer focused, Outgoing and energetic attitude\nSupply Chain experience, Knowledge of transport planning and tendering is an advantage.\nExperience in an environment with urgent requests and comfortable to manage those urgencies.\nGood listening skills, solution oriented\nHold hauliers accountable\n Ability to balance customer-centricity with cost efficient actions and decisions.\nHigh Learning Agility - adaptability and flexibility while in a state of constant change\nAbility to multi-task and effectively manage time and resources\nDecision Quality - Ability to think outside the box to provide best solution for our customers\nMust be available to work some holidays\nExcel, Word, PowerPoint, Outlook, SAP, Salesforce, BlueYonder.\nLanguages:\nItalian mothertongue next to English and Spanish.\nWhat we offer:\nCertified Top 17 Global Employer\nHybrid Working & Flexible Working Hours\nAnnual Bonus (typically XXX% to include based on band)\nMeal Vouchers\nMedical Insurance\nLife Assurance\nAccess to Flexible Compensation Plan\nContributory Pension Scheme (Voluntary)\nGenerous Share Scheme (Voluntary)\n25 Business Days of Annual Holidays\nWell HUB\nEmployee Assistance Programme\n3 days for Volunteering\nRemote Type\nHybrid RemoteSkills to succeed in the role\nAdaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nIndividuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. 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