{"id":3488577,"url":"https://alion.io/job/chep-field-services-representative-4","title":"Field Services Representative","company":{"id":1821708,"name":"CHEP","domain":"chep.com","url":"https://alion.io/company/chep-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0.071,"time_to_fill_p50_days":38,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hagerstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T22:34:53Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T07:28:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.\nWhat does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.\nJob Description\nKey Responsibilities May Include:\nOwn the end-to-end customer quality experience across the assigned territory, ensuring consistent delivery from operational hand-off through to customer receipt.\nAct as the voice of the customer in field-based quality matters, capturing feedback and converting insights into practical improvements that enhance customer satisfaction and retention.\nExecute territory-based quality programmes, including inspections, audits, and on-site reviews, to ensure compliance with agreed product and service standards.\nBuild and maintain strong, trusted relationships with customer stakeholders within the territory, supporting account health through proactive engagement and transparent communication.\nMonitor quality-related performance indicators and field observations, sharing insights with internal partners to drive corrective action and continuous improvement.\nSupport asset productivity and value delivery across the territory by identifying opportunities to reduce damage, rejections, cancellations, and operational disruption.\nContribute to customer growth and onboarding activities within the territory by providing location-level insights and supporting expansion or change initiative\nThe Field Services Representative (FSR) is a customer-facing, field-based role responsible for ensuring an exceptional quality experience across customer locations and service centers. Acting as the primary liaison between customers, operations, quality, sales, and service center teams, this individual drives accountability, resolves quality concerns, and supports continuous improvement initiatives throughout the supply chain. This role combines relationship management, quality oversight, operational audits, and problem-solving to enhance customer satisfaction, retention, and business performance.\nSuccess in this role requires a professional who can confidently navigate customer interactions, investigate and resolve quality issues, influence stakeholders without direct authority, and effectively balance strategic priorities with hands-on operational support.\nLocation & Role Requirements:\nPrimary Location: Hagerstown, MD 27140\nOn-Site Expectation: This is an on-site position requiring employees to work from their assigned primary location 3-4 days per week during their scheduled workweek. The role requires regular travel to customer sites, storage locations, and other operationally related facilities as needed to support business operations.\nPhysical Requirements: This role may require hands-on handling and movement of pallets as part of field quality inspections and related activities.\nWhat You’ll Do\nMajor/Key Accountabilities:\nCustomer Engagement & Relationship ManagementBuild and maintain strong relationships with customers and key stakeholders.\nConduct scheduled and ad hoc customer visits to support account health and customer satisfaction.\nInvestigate product quality and service concerns and drive timely resolution.\nServe as the voice of the customer by identifying needs, risks, opportunities, and improvement initiatives.\nPartner closely with Sales teams to support strategic customer campaigns and supply chain improvement initiatives.\n\nQuality & Operational OversightPerform operational, quality, and compliance audits at service centers and customer locations.\nEvaluate service center performance and identify opportunities to improve quality standards and operational effectiveness.\nMonitor adherence to established quality processes and standards.\nConduct root cause investigations and corrective action follow-up activities.\nHold internal and external partners accountable through data-driven observations and recommendations.\n\nContinuous Improvement & ReportingSupport the implementation and execution of field-level quality programs and initiatives.\nDocument customer visits, audit findings, quality incidents, corrective actions, and customer feedback.\nMaintain accurate reporting and updates within Salesforce and other business systems.\nAnalyze trends and provide recommendations that improve customer satisfaction, quality performance, and operational results.\nCollaborate cross-functionally to drive process improvements and support business objectives.\n\nWhat You’ll Bring\nExperience:\nBachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field, or equivalent professional experience.\n3-7+ years of experience in customer service, field service, operations, logistics, manufacturing, supply chain, quality assurance, or related environments.\nExperience building customer relationships and managing customer-facing interactions.\nExperience conducting audits, investigations, quality reviews, or process assessments is preferred.\nExperience within manufacturing, distribution, logistics, supply chain, or industrial B2B environments is preferred.\nSkills & Knowledge:\nStrong communication and interpersonal skills.\nAbility to influence and drive accountability without direct authority.\nCustomer-focused mindset with exceptional relationship-building abilities.\nCritical thinking and problem-solving capabilities.\nStrong organizational and time management skills.\nAbility to manage difficult conversations professionally and effectively.\nAdaptability and learning agility in dynamic environments.\nContinuous improvement mindset.\nProficiency with Microsoft Office applications.\nExperience using CRM systems such as Salesforce is preferred.\nWhat We Offer\nEmployee Package:\nCompetitive Pay + Annual Bonus \nBenefits Day 1! \n401K w/ company match (up to 4%) \nFREE company-paid vision, short-term disability, and life insurance!! \nEmployee Stock Match Program! \nTuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE! \nRemote Type\nHybrid RemoteSkills to succeed in the role\nActive Listening, Adaptability, Coaching, Collaboration, Communication, Computer Literacy, Continuous Improvement, Customer Relationship Management (CRM), Customer Satisfaction, Decision Making, Empathy, Experimentation, Facility Inspections, Problem Solving, Quality Assurance (QA), Quality Assurance Monitoring, Quality Operations, Quality Standards, Relationship Building, Stakeholder Relationship Management, Taking Ownership, Teamwork, Time ManagementWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nIndividuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .","description_format":"text","description_chars":8156,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-29T22:34:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 1","filings_12m":7,"filings_prev_12m":13,"green_card_filings_12m":1,"median_offered_wage_usd":111250,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:9","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/chep-field-services-representative-4","json_url":"https://alion.io/job/chep-field-services-representative-4.json","meta":{"generated_at":"2026-11-02T10:49:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821708},"rest":"https://alion.io/mcp/rest/get_company?id=1821708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchep-field-services-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchep-field-services-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchep-field-services-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chep-field-services-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchep-field-services-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3488577}},{"tool":"search_jobs","arguments":{"company":"chep.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3488577},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}