{"id":1389607,"url":"https://alion.io/job/chep-international-inc-interim-coordinator-order-care","title":"Interim Coordinator, Order CARE","company":{"id":1821708,"name":"CHEP","domain":"chep.com","url":"https://alion.io/company/chep-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0.071,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2855},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-30T03:30:07Z","board_verified":false,"closed_at":"2026-10-30T03:30:07Z","days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.\nWhat does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.\nJob Description\nKey Responsibilities May Include:\nProfessionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).\nFacilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.\nCollaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.\nMaintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.\nConduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.\nSupport continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.\nPlay a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.\nAct as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.\nAbout The Role:\nPosition Purpose:\nThe purpose of the Orders Care Specialist is to act as the primary point of contact for customers across a wide range of inquiries. This position is at the frontline of customer support, ensuring a seamless and positive experience for our clients in the assigned region(s). The ideal candidate is proactive, empathetic, and committed to delivering an exceptional customer experience. As an Orders Care Specialist, your mission is to ensure that every customer feels supported and guided throughout their order and delivery journey with CHEP. He/she will be responsible for managing the entire customer ordering process, ensuring responsiveness, accuracy, and satisfaction at every touchpoint. He/she is responsible for all logistics activity related to orders within the assigned region(s) and will provide delivery of equipment from their customers within DIFOT and cost to serve targets.\nTo ensure operational continuity and depending on business needs, this role may be required to provide backup or temporarily transition into one of the other CX roles.\nMajor/ Key Accountabilities:\nHandle incoming calls and e-mails from customers to take orders, answer inquiries and questions and troubleshoot problems and provide information.\nProviding prompt, courteous and accurate response to all incoming requests from customers.\nLiaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.\nHandling customers’ service complaints.\n Interface with both end users and carriers to ensure compliance and performance within assigned markets.\nMyCHEP onboardings and support.\nIdentify, assess and take action to resolve order fulfilment risks including, but not limited to operational and inventory constraints, seasonal or promotional production variation, and transporter capacity to meet customer demand. Offer autonomously creative problem solving and alternative solutions.\nSupporting sales initiatives to expand the revenue performance of your territory.\nExperience:\n3-5 years Customer Service, Supply Chain .\nSkills & Knowledge:\nFlexible, Customer focused, Outgoing and energetic attitude\nExperience in an environment with urgent requests and comfortable to manage those urgencies.\nAbility to balance customer-centricity with cost efficient actions and decisions.\nGood listening skills, solution oriented\nHigh level of professionalism\nProfessional Demeanour with Approachability and Likeability\nHigh Learning Agility - adaptability and flexibility while in a state of constant change\nAbility to multi-task and effectively manage time and resources\nDecision Quality - Ability to think outside the box to provide best solution for our customers\nMust be available to work some holidays\nExcel, Word, PowerPoint, Outlook, Salesforce, SAP\nLanguages:\nEnglish, Spanish and German or French Mandatory. Any other European languages desirable.\nRemote Type\nHybrid RemoteSkills to succeed in the role\nAdaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nIndividuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at .","description_format":"text","description_chars":6634,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-28T11:14:30Z"},{"event":"close","at":"2026-10-30T03:30:07Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/chep-international-inc-interim-coordinator-order-care","json_url":"https://alion.io/job/chep-international-inc-interim-coordinator-order-care.json","meta":{"generated_at":"2026-11-06T00:07:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821708},"rest":"https://alion.io/mcp/rest/get_company?id=1821708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchep-international-inc-interim-coordinator-order-care"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchep-international-inc-interim-coordinator-order-care"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchep-international-inc-interim-coordinator-order-care"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chep-international-inc-interim-coordinator-order-care\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchep-international-inc-interim-coordinator-order-care"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1389607}},{"tool":"search_jobs","arguments":{"company":"chep.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1389607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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