{"id":1399348,"url":"https://alion.io/job/chep-international-inc-operations-quality-continuous-improvement-supervisor","title":"Operations Quality & Continuous Improvement Supervisor","company":{"id":1821708,"name":"CHEP","domain":"chep.com","url":"https://alion.io/company/chep-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0.071,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2025-10-14T00:00:00Z","employer_posted_date":"2025-10-14","last_verified_at":"2026-11-01T20:56:30Z","board_verified":true,"closed_at":null,"days_open":383,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":383},"description":"CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.\nWhat does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.\nJob Description\nDrive Excellence. Lead Change. Make an Impact.CHEP, a global leader in sustainable supply chain solutions, is seeking a passionate Operations Quality & Continuous Improvement Supervisor to join our Wilmington MA team.\n**Position is based at the Wilmington site**\n**Fully Bilingual in English & Spanish**\nMajor/Key Accountabilities\nDevelops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.\nSupervise and coordinate the work of all quality department employees.\nProvide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues\nDrives compliance of CHEP quality guidelines at the service center.\nIn partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.\nCollaborates with plant leadership to ensure compliance to established policies.\nEnsure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.\nSupport cost control initiatives and process control within the Plant.\nResponsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.\nDeliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.\nEnsure compliance through teamwork for all Standard Operating Procedures within the Plant.\nManages and ensures proper documentation of all quality related documents for all plant personnel.\nDevelop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.\nPartners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.\nCollaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.\nConduct and lead Train the Trainer program for all training personnel as it relates to quality.\nAuthority/ Decision Making\nWill lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.\nDrive recommendations for process improvements & CI projects for plant\nKey contacts\nInternal :\nPlant leadership\nFront line Team Members\nTerritory and Regional Leadership Territory and Network Quality Leadership\nOps Excellence leadership\nControls and Compliance team\nQualifications\nBachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.\nExperience\n3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.\nLean Six Sigma certification(s) preferred\nPrior experience in a plant or quality supervisory role\nStrong customer focus orientation.\nDemonstrated ability to work in a challenging environment.\nAbility to lead a team.\nAbility to give and receive constructive feedback.\nDemonstrated ability to work cross-functionally.\nUnderstanding of supply chain practices and metrics.\nKnowledge of manufacturing operations, training quality and production employees.\nKnowledge and experience of quality control program implementation.\nBasic knowledge of OSHA standards.\n3+ year’s line leadership experience. \nDemonstrated ability to communicate effectively with Director and above level leadership.\nSkills and Knowledge\nProven ability to get results through mentoring skills - effective coaching, facilitation & presentation\nStrong communication skills\nExcellent problem-solving skills and strategic thinking ability.\nData analysis\nCritical thinking\nOrganizational and time management skills\nStrong MS Office knowledge and skills including Excel, Word and PowerPoint\nQuality Mindset\nCoaching and delegation\nConflict Management\nLanguages\nRequired:\nEnglish & Spanish\nRemote Type\nNot RemoteSkills to succeed in the role\nActive Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem SolvingWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nIndividuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. 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