{"id":3021359,"url":"https://alion.io/job/chep-national-account-executive","title":"National Account Executive","company":{"id":1821708,"name":"CHEP","domain":"chep.com","url":"https://alion.io/company/chep-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.786,"repost_share":0.071,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":257},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T05:18:18Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.\nWhat does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.\nJob Description\nKey Responsibilities May Include:\nBuild and maintain senior-level relationships within retail organizations, positioning CHEP as a trusted partner and ensuring full recognition of its value proposition.\nLead the development and execution of comprehensive account strategies, including joint business plans tailored to meet the specific needs and growth opportunities of each retail partner.\nIdentify and capitalize on opportunities to improve customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and cost reduction.\nMonitor and analyze key performance metrics such as customer satisfaction, profitability, asset productivity, and service levels, ensuring accurate and timely reporting of account performance.\nCollaborate with cross-functional internal teams (operations, finance, logistics, and customer service) to ensure seamless service delivery and successful execution of strategic initiatives.\nProvide leadership and guidance to cross-functional teams and field-based representatives, ensuring alignment with strategic account objectives and fostering a culture of continuous improvement.\nAct as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and ensure customer satisfaction.\nDrive continuous improvement efforts by identifying and implementing process enhancements that contribute to improved customer experiences and operational outcomes.\nPosition Purpose\nThe National Account Executive is responsible for directing and managing the development of strategic relationships within our top 30 national retail customers. Accountable for the growth of a portfolio representing inbound pallet flows per year. The facilitator of leading value through collaborative business planning solutions to influence key C-Level retail leaders.\nScope\nResponsible for the Retail Sales, Customer Experience, and strategic collaborative business planning driving value added solutions, asset protection and advocacy with our key retail partners.\nMajor/Key Accountabilities\nDevelop, align, and execute multi-year strategies to drive revenue and gross profit through collaborative business planning.\nDevelop contractual agreements and strategic commercial terms utilizing the retail value framework to influence change.\nProactively cultivates relationships with customers leveraging the end-to-end channel strategies.\nBe an ambassador for CHEP Canada’s core values of sustainability tied to environmental social governance (ESG)\nLeverages insights to bringing innovative ideas that influence value creation.\nProactively develop a comprehensive understanding of the customer's business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.\nIdentifies opportunities to drive optimizations and new business solutions based on customers' priorities.\nPositions oneself as a thought leader and trusted advisor to executive-level business decision makers.\nAccountable for managing a portfolio pipeline. Meets revenue generation goals by reviewing forecasts, assessing and mitigating risks, and ensuring data accuracy within customer relationship management systems (Salesforce).\nActively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.\nExhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.\nAct as Subject Matter Expert (SME) support business process that support organization growth\nCollaborate with commercial team members to drive end to end synergies to drive total system growth\nPerform other duties, as assigned.\nMeasures\n· Volume/Revenue/Profitability\n· Customer Net Promoter Scores\n· Sales Funnel / Growth KPIs / Value Creation / Share of Wallet / Solutions designed\nAuthority/ Decision Making\n· Volume/Revenue/Profitability\n· FTR / Control Ratio / IPEP Reduction / Advocacy\n· Customer Net Promoter Scores\n· Sales Funnel / Growth KPIs / Value Creation\nKey contacts\nInternal\nDirectors all functions\nManagers all functions\nExternal\nC-Suite and Director levels in logistics, operations, customer services, category management, sales & marketing\nQualifications\nEssential Qualification:\nBachelors Degree minimum\n5-7 Years Sales and Account Management Experience\nDesirable Qualification:\nPrevious Supply Chain Experience\nExperience\n· 5+ years of sales experience\n· Proven record of selling in highly complex strategic environments\n· Extended work in cross functional matrix oriented internal structures\nSkills and Knowledge\n· Working in complex business models, systems and procedures\n· Expert knowledge of supply chain\n· Leading in a matrix organization\n· Personal relationship building capability\n· Negotiating large complex agreements\n· Innovative value proposition development\n· Excellence in team building and personal development\nLanguages\nEssential\nEnglish\nDesirable\nFrench\nObjectif du poste\nLe chargé de compte national est responsable de diriger et de gérer le développement des relations stratégiques avec nos 50 clients nationaux les plus importants. Le titulaire du poste est responsable de la croissance d’un portefeuille représentant revenus annualisés. Il est responsable d’augmenter la valeur au moyen de solutions de planification commerciale collaborative afin d’influencer les décideurs-cadres des clients.\nPortée\nResponsable des ventes, de l’expérience client et de la planification commerciale collaborative stratégique pour un budget de revenus annuels.\nPrincipales responsabilités\nDévelopper, aligner et exécuter des stratégies pluriannuelles afin d’augmenter les revenus et les profits bruts au moyen de la planification commerciale collaborative.\nÉlaborer des ententes contractuelles et des modalités commerciales stratégiques.\nÉtablir proactivement des relations avec les clients en tirant parti des stratégies de canal complètes.\nUtiliser l’information acquise pour proposer des idées innovatrices ayant une incidence sur la création de valeur.\nDévelopper proactivement une compréhension approfondie de l’entreprise et des besoins du client. Réaliser des examens commerciaux avec les leaders stratégiques et veiller à ce que les partenaires de soutien à l’interne passent en revue les IRC de l’établissement avec le client.\nTrouver les occasions d’optimisation et de nouvelles solutions commerciales fondées sur les priorités du client.\nSe positionner comme un leader visionnaire et un conseiller de confiance pour les décideurs-cadres.\nResponsable de gérer un ensemble de portefeuilles. Atteindre les objectifs de vente en passant en revue les prévisions, en évaluant et en mitigeant les risques et en veillant à l’exactitude des données dans les systèmes de gestion des relations avec la clientèle.\nChercher activement à obtenir la rétroaction des clients sur les façons de trouver et de comprendre les facteurs de satisfaction et d’insatisfaction. Contribuer à la création de stratégies à long terme visant à maintenir des niveaux élevés de satisfaction chez la clientèle.\nDémontrer une grande connaissance de l’industrie, des tendances actuelles et des dynamiques du marché ainsi que du paysage concurrentiel.\nÊtre un ambassadeur des valeurs principales de développement durable de CHEP Canada en lien avec les questions d’environnement, sociales et de gouvernance (ESG).\nAgir à titre d’expert technique au sujet des processus commerciaux visant à soutenir la croissance organisationnelle.\nCollaborer avec les partenaires détaillants pour créer des synergies tout au long de la chaîne d’approvisionnement afin de favoriser une croissance du système dans son ensemble.\nEffectuer d’autres tâches assignées au besoin.\n\nIndices de mesure\n· Volumes/Revenus/Rentabilité\n· Taux de recommandation net\n· Canal de vente/IRC de croissance/Création de valeur\nAutorité/prise de décision\n· Volumes/Revenus/Rentabilité\n· Taux de recommandation net\n· Canal de vente/IRC de croissance/Création de valeur\nPrincipaux contacts\nInternes\nDirecteurs de toutes les fonctions\nGestionnaires de toutes les fonctions\nExternes\nCadres et directeurs en logistique, en exploitation, en service à la clientèle, en vente et en marketing\nQualifications\nAu minimum un baccalauréat\n5 à 7 ans d’expérience en ventes et en gestion de compte\nQualifications essentielles\nBilingue (Français)\nCompétences souhaitables\nBilingue (Français)\nExpérience\n· 5 ans ou plus d’expérience en vente\n· Capacité éprouvée à vendre dans des environnements stratégiques complexes\n· Capacité à travailler dans des structures internes en matrice interfonctionnelles\nCompétences et connaissances\n· Capacité à travailler dans des modèles, systèmes et procédures commerciaux complexes\n· Expertise en matière de chaîne d’approvisionnement\n· Capacité à diriger dans une entreprise en matrice\n· Capacité à établir des relations personnelles\n· Capacité à négocier des ententes importantes et complexes\n· Capacité à développer des propositions de valeur innovatrices\n· Excellente capacité à bâtir des équipes et à développer le personnel\nFormation sur les questions environnementales, sociales et de gouvernance ainsi que sur le développement durable\nLangues\nEssentiel\nAnglais\nSouhaitable\nFrançais\nRemote Type\nFully RemoteSkills to succeed in the role\nAccount Management, Adaptability, Asset Management, Business Strategies, Communication, Customer Retentions, Customer Satisfaction, Empathy, Experimentation, Negotiation, Partnership Development, Relationship Management, Revenue Growth, Solutions Development, Strategic Planning, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.\nIndividuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. 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