{"id":3034513,"url":"https://alion.io/job/cherry-bekaert-end-user-support-specialist","title":"End User Support Specialist","company":{"id":11701,"name":"Cherry Bekaert","domain":"cbh.com","url":"https://alion.io/company/cbh","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":30,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":150000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T07:55:15Z","board_verified":false,"closed_at":"2026-10-25T07:55:15Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development.\nCherry Bekaert is seeking an experienced End User Support Specialist to provide responsive, high-touch technical support to professionals and leaders across the United States. In this role, you will resolve technology issues involving Microsoft 365, Windows, business applications, user access, connectivity, and collaboration tools. You will work closely with onshore and offshore support teams to provide a consistent user experience, support new-hire readiness, and promote effective technology adoption across the firm.\nAs an End User Support Specialist, you will:\nTriage, troubleshoot, and resolve incoming tickets, calls, and chat requests within JIRA, meeting defined SLAs and white glove service expectations for U.S. users.\nProvide enterprise software support for Microsoft 365, Windows, VPN/network connectivity, collaboration tools, and standard business applications used across the firm.\nSupport access, permissions, application configuration, authentication, and productivity issues that impact U.S. end users.\nDeliver high-touch support for partners, executives, client-facing professionals, and other priority users, ensuring clear communication, ownership, and timely follow-through.\nEscalate complex issues to the appropriate specialist, including Desktop Support, GSS IT Support, infrastructure, security, or application owners, with clear documentation and business impact noted.\nCoordinate with the GSS offshore helpdesk team to hand off or receive tickets across shift coverage windows while maintaining a consistent U.S. user experience.\nMaintain accurate ticket notes, document repeat issues and contribute to knowledge-base articles for enterprise software and recurring support scenarios.\nSupport new-hire IT onboarding, including account access validation, software readiness, and equipment setup coordination. Lead training sessions for end users on current and future technology.\nWhat You Bring to the Role\nHigh school diploma or equivalent.\n3+ years of progressive IT support or end-user support experience.\nStrong knowledge of Microsoft 365, Windows 10/11, enterprise applications, MFA/SSO, VPN, and end-user support.\nProven troubleshooting, analytical, and problem-solving skills across technology platforms.\nExperience with ticketing systems (JIRA preferred), SLA management, and ITSM practices.\nExcellent customer service and communication skills, including executive-level white-glove support.\nStrong organizational skills with accurate documentation and knowledge management.\nAbility to prioritize multiple tasks, collaborate across teams, and escalate issues appropriately.\nExperience supporting onboarding, training, technology adoption, and onsite support as needed.\nWhat you can expect from us:\nOur shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect\n\nThe opportunity to innovate and do work that motivates and engages you\n\nA collaborative environment focused on enabling you to further your career growth and continuous professional development\n\nCompetitive compensation and a total rewards package that focuses on all aspects of your wellbeing\n\nFlexibility to do impactful work and the time to enjoy your life outside of work\n\nOpportunities to connect and learn from professionals from different backgrounds and with different cultures\n\nBenefits Information:\nCherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.\nPay Range:\n54,800-80,000About Cherry Bekaert\nCherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally. For more details, visit https://www.cbh.com/disclosure/\nCherry Bekaert provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, citizenship status, protected veteran status, disability status, or any other category protected by applicable federal, state or local laws. https://careers.cbh.com/legal-disclosures/ contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws.\nThis role is expected to accept applications for at least five calendar days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.\nCandidates must demonstrate eligibility to work in the United States. Cherry Bekaert will not provide work sponsorship for this position.\nCherry Bekaert LLP and Cherry Bekaert Advisory LLC are members of Allinial Global, an accountancy and business advisory global association. Visit us at https://careers.cbh.com/ and follow us on LinkedIn, Instagram, Twitter and Facebook.\n© 2026 Cherry Bekaert. 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