{"id":3082225,"url":"https://alion.io/job/chervon-group-customer-quality-safety-engineer","title":"Customer Quality Safety Engineer","company":{"id":2020925,"name":"Chervon Group","domain":"chervongroup.com","url":"https://alion.io/company/chervongroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naperville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false}],"status":"live","first_seen_at":"2026-10-22T12:30:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T11:26:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Chervon is one of the world’s largest manufacturers of power tools and outdoor power equipment, with a strong history of innovation and a commitment to building a better world through better tools and responsible manufacturing. We design, engineer, and market products across the EGO, FLEX, and SKIL brands, as well as for respected private brands. Our global teams span research and development, design, manufacturing, supply chain, marketing, sales, and service.\nSummary of Responsibilities:\nThe Customer Quality Safety Engineer leads investigations of product returns, warranty claims, customer complaints, and field failures, with particular emphasis on electrical and electronic systems. This role identifies root causes, drives corrective and preventive actions, and translates field insights into improvements in product safety, reliability, durability, and customer satisfaction.\nWorking closely with Product Development, Supplier Quality, Safety, and laboratory teams, this position ensures that lessons learned from field performance are incorporated into current corrective actions, validation methods, and future product designs.\nKey Job Responsibilities:\nProduct Returns & Failure Analysis\nLead technical investigations of returned products, warranty claims, customer complaints, and field failures.\nAnalyze failed products and components to identify root causes, contributing factors, and failure mechanisms.\nPerform hands-on troubleshooting of electrical, electronic, and electromechanical systems.\nEvaluate printed circuit board assemblies (PCBAs), motors and controls, battery and charging systems, protective and safety devices, and power electronics.\nDocument findings in clear technical reports that define root causes, contributing factors, containment measures, and corrective actions.\nAnalyze return data and field performance to identify recurring failure trends and systemic product issues.\nRecommend actions that reduce warranty costs and improve product reliability.\nRoot Cause Investigation & Corrective Actions\nLead structured problem solving using appropriate methods, including 8D, 5 Whys, fishbone analysis, fault tree analysis, and FMEA.\nPartner with cross-functional teams to implement effective corrective and preventive actions.\nValidate corrective-action effectiveness and monitor subsequent field performance.\nLead or support investigations involving product safety concerns and customer-reported incidents, as appropriate.\nProduct Quality & Design Improvement\nTranslate field-failure and product-return findings into prioritized design improvements.\nContribute field-quality expertise during design reviews and risk assessments to identify reliability and safety concerns.\nRecommend improvements to electrical design robustness, component selection, failure-mode prevention, product reliability, and safety.\nCollaborate with Product Development teams to incorporate field lessons into future programs and product generations.\nSupport Design for Quality (DFQ) and Design for Reliability (DFR) initiatives.\nValidation & Test Development Support\nPartner with engineering and laboratory teams to develop test methods that reproduce identified failure modes and representative customer-use conditions.\nDefine testing approaches that validate corrective actions and design improvements.\nCorrelate field failures with product validation and reliability-test results.\nDevelop practical test methods for foreseeable misuse and consumer-use conditions.\nQualifications\nRequired Education and Experience:\nBachelor’s degree in engineering or a related technical discipline; electrical engineering is preferred.\nAt least five years of experience in product quality engineering, failure analysis, product development, warranty or returns investigation, or reliability engineering.\nWorking knowledge of electrical and electronic systems, circuit-design fundamentals, power electronics, battery-powered products, and electromechanical systems.\nDemonstrated experience troubleshooting product failures, conducting structured root-cause analysis, and implementing corrective actions.\nAbility to analyze technical data, document findings clearly, collaborate across functions, and manage multiple investigations.\nExperience with consumer products, power tools, outdoor power equipment, lithium-ion battery systems, or new-product-development programs is preferred.\nSalary Range: $75k to $90k + bonus opportunity\nSupervisory Responsibility:\nThis position does not have supervisory responsibility.\nTravel:\nThis position requires approximately 15% travel and may include international travel.\nWork Environment:\nThis role operates in professional office, laboratory, and product-evaluation environments and may include virtual work when not traveling. Chervon North America offers a collaborative workplace at its LEED-certified headquarters in Naperville, along with health, dental, and vision coverage; short- and long-term disability; life insurance; parental leave; a 401(k) match; and an open PTO program.\nWe think Chervon is a great place to work. Be part of our future. Better Tools. Better World.\nChervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.","description_format":"text","description_chars":5530,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Garden & Outdoor Living","Tools & DIY Supplies"],"lifecycle":[{"event":"open","at":"2026-10-22T12:30:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["conf:18","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/chervon-group-customer-quality-safety-engineer","json_url":"https://alion.io/job/chervon-group-customer-quality-safety-engineer.json","meta":{"generated_at":"2026-10-24T17:40:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2020925},"rest":"https://alion.io/mcp/rest/get_company?id=2020925"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchervon-group-customer-quality-safety-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchervon-group-customer-quality-safety-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchervon-group-customer-quality-safety-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chervon-group-customer-quality-safety-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchervon-group-customer-quality-safety-engineer"}]}