{"id":1487123,"url":"https://alion.io/job/chestnut-health-systems-customer-service-representative","title":"Customer Service Representative","company":{"id":1940979,"name":"Chestnut Health Systems","domain":"chestnut.org","url":"https://alion.io/company/chestnut-org","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T23:44:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T09:38:25Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"Overview\nCompensation\nStarting pay: $16.00 to $17.00 per hour\nFull-time | Bloomington, Illinois |Spanish/English bilingual skills preferred\nStarting pay is based on experience, qualifications, internal equity, and local market conditions.\nChestnut offers a comprehensive benefits package that supports both your career and your well-being, including health, dental, and vision insurance, retirement with company match, generous paid time off, tuition reimbursement, professional development opportunities, and career advancement.\nOverview\nUse your language skills to help people feel welcomed, understood, and supported.\nGreat customer service can make a real difference, especially when someone is reaching out for healthcare or support. Being able to communicate with someone in the language they're most comfortable using can make that experience even better.\nChestnut Health Systems is seeking a full-time Bilingual Customer Service Representative in Bloomington, Illinois. We're especially interested in candidates who can communicate effectively in both Spanish and English and want to use those skills to serve patients and families in our community.\nYou'll often be one of the first people a patient speaks with when they call or visit Chestnut. You'll welcome patients, answer questions, schedule appointments, complete registration and check-in, verify insurance information, collect payments, and help connect people with the services they need.\nWe're looking for someone who genuinely enjoys helping people, communicates with patience and respect, and can stay organized in a busy healthcare environment.\nIf you're bilingual and want to put both your language and customer service skills to work somewhere they can make a meaningful difference, we'd love to meet you.\nWhy You'll Love This Role\nUse your Spanish and English language skills every day to help patients and families feel more comfortable and understood.\nMake a difference by helping people access healthcare and other important services.\nBe a welcoming first point of contact for individuals from different cultures, backgrounds, and experiences.\nBuild valuable healthcare experience in patient access, scheduling, insurance verification, electronic medical records, and healthcare operations.\nWork with a collaborative team that values compassion, respect, and great service.\nEnjoy variety in a role where every patient interaction is a little different.\nBuild skills and experience that can open doors to other career opportunities throughout Chestnut.\nResponsibilities\nWelcome patients and visitors and provide friendly, respectful assistance in both Spanish and English when appropriate.\nAnswer incoming calls, respond to questions, and connect callers with the appropriate staff or services.\nHelp Spanish-speaking patients and families navigate registration, scheduling, and other routine customer service interactions.\nInterview patients in person and by phone to collect and update demographic, financial, insurance, and other information.\nSchedule appointments based on patient needs and coordinate nurse triage when medical concerns meet established red-flag protocols.\nCheck patients in and out and ensure required forms, consents, disclosures, and signatures are completed.\nVerify insurance and payer eligibility using approved systems and update the electronic medical record (EMR).\nAnswer questions regarding fees, collect and record payments, and obtain required identification and insurance documentation.\nScan and attach documents to patient records and provide backup support to medical records staff.\nHelp maintain a safe, welcoming environment by following emergency procedures and monitoring patient and visitor activity.\nParticipate in team meetings, quality improvement activities, training, and professional development.\nCollaborate with coworkers and provide backup support to keep daily operations running smoothly.\nProtect the confidentiality and security of patient, financial, and organizational information.\nPromote Chestnut's culture of customer service excellence and treat every individual with dignity, respect, and compassion.\nPerform other duties as assigned.\nQualifications\nEducation & Experience\nHigh school diploma or equivalent required.\nStrong customer service background required.\nAbility to communicate effectively in both Spanish and English preferred.\nHealthcare, medical office, patient access, registration, scheduling, or similar experience is a plus.\nExperience with insurance verification, electronic medical records (EMR), or scheduling software preferred.\nSkills & Knowledge\nExcellent telephone, interpersonal, and customer service skills.\nAbility to communicate clearly, professionally, and compassionately with people from diverse cultural and linguistic backgrounds.\nStrong listening skills and the ability to help patients feel comfortable asking questions and seeking assistance.\nStrong organizational skills and attention to detail.\nAbility to manage multiple tasks and priorities in a busy environment.\nBasic keyboarding and computer skills, including experience with Microsoft products.\nGeneral knowledge of standard office procedures and equipment.\nAbility to use discretion and maintain confidentiality when handling sensitive information.\nAdditional Requirements\nAbility to commute between Chestnut locations when needed to perform assigned duties.\nValid driver's license and private automobile insurance.\nMust meet agency requirements for automobile insurance coverage.\nBenefits\nHealth, dental, and vision insurance\nRetirement savings plan with company match\nGenerous paid time off\nTuition reimbursement opportunities\nEmployee Assistance Program\nProfessional development and continuing education\nCareer advancement opportunities throughout the organization\nAbout Chestnut\nSince 1973, Chestnut Health Systems has been improving lives through integrated behavioral health, primary care, substance use treatment, prevention, research, and community partnerships.\nToday, more than 800 compassionate employees serve individuals and families throughout Illinois and Missouri. Our interdisciplinary teams deliver trauma-informed, recovery-oriented care that integrates behavioral health, primary care, dental, and community-based services to improve health outcomes and strengthen communities.\nAt Chestnut, we want every person who walks through our doors to feel welcomed, respected, and understood. Bilingual team members help us strengthen that connection and better serve the diverse individuals and families in our communities.\nAdditional Information\nThink you'd be a great fit but don't meet every qualification?\nChestnut is committed to building a diverse and inclusive workplace. If you're excited about this opportunity but your experience doesn't perfectly match every requirement, we encourage you to apply. We'd love to learn more about your unique experiences and how you can contribute to our mission.\nTo be considered, applicants must attach a resume, complete the application, and answer all screening questions.\nChestnut welcomes applications from qualified individuals with recovery experience.\nEOE - Minorities/Females/Veterans/Disabled","description_format":"text","description_chars":7186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Insurance coverage","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Addiction Treatment"],"lifecycle":[{"event":"open","at":"2026-09-29T23:44:00Z"},{"event":"close","at":"2026-10-16T11:12:39Z"},{"event":"reopen","at":"2026-10-22T16:17:01Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.384,"p_room":0.35,"age_days":37,"expected_fill_days":16,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/chestnut-health-systems-customer-service-representative","json_url":"https://alion.io/job/chestnut-health-systems-customer-service-representative.json","meta":{"generated_at":"2026-11-06T12:57:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1940979},"rest":"https://alion.io/mcp/rest/get_company?id=1940979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchestnut-health-systems-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchestnut-health-systems-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchestnut-health-systems-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chestnut-health-systems-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchestnut-health-systems-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1487123}},{"tool":"search_jobs","arguments":{"company":"chestnut.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1487123},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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