{"id":4005584,"url":"https://alion.io/job/chevron-application-support-specialist","title":"Application Support Specialist","company":{"id":5944,"name":"Chevron","domain":"chevron.com","url":"https://alion.io/company/chevron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T06:54:56Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T06:54:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Total Number of Openings\n1About Us\nChevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.\nChevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.\nIn March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.\nFrom the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.\nChevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.\nThere are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).\nCHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.\nCHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.\nCPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.\nGlobal Service Center Overview:\nThe Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.\nOur Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.\nAbout the Role\nWe have an exciting opportunity for an Application Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.\nResponsibilities for this position may include but are not limited to:\nProvides customer service, technical support, manages calls and performs problem resolution for all Company Operated, Retailer-Owned and Marketer stations throughout the United States. \nPrimary point of contact for all Back-Office business processes supporting the chevron gas stations across the North America region (US). \nHandles front-end and all the back end needs and issues that that a station may encounter with their day-to-day operation. Assists station personnel with basic BOS, and BOS peripherals (such as printers, scanners, mobile device, mobile tablets, etc) Ensures resolution of the site’s reported issues and escalates when needed. \nInitiates service dispatches by engaging vendors of Back-office system, POS terminals, network devices, and telephony service. \nMonitors issues, documents problems and solutions, and records all activity and communications accurately using team’s case management system. \nGuides callers (store personnel and technicians) through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational at optimum. \nProvides training for procedural problems associated with back-office, POS, terminal and dispenser functionalities. \nResolves 90% of incoming problems through clear and effective verbal instructions on corrective action. \nAnalyzes issues, establishes priorities, anticipates consequences, makes decisions, and takes actions with fine attention to details. \nSupports business’ program initiatives (such as loyalty rewards)\nInterfaces with the Retail Marketing (RMC), Retail Data Quality Assurance (RDQA) and Retail Technology Support (RTSC), COCO Technology and other Chevron groups.\nCan flex with callers’ personality and communication styles. \nAbout You\nWe know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.\nKnowledge, Skills, and Experience:\nBachelor's Degree in any field\nProficient in the use of MS Office applications\nGood oral and written communication skills \nStrong interpersonal, organizational, and leadership skills \nGood analytical and problem-solving skills \nCan deliver effective presentations across a multi-cultural customer base \nOpen to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation \nWith experience in dealing with US clients \nCall center experience is a plus \nRelocation Options: \n Relocation will not be considered within Chevron parameters. \nInternational Considerations: \n Selected candidate will work in the Philippines under the local payroll system and benefits.\nEverything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.\nParticipate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.\nBenefits\nCompetitive salary\nAllowances, medical and optical reimbursements\nHealth care coverage for you and your eligible dependents\nRobust employee centered programs for health and wellness\nTime-off to promote healthy work-life balance or to care for your family\nAnnual corporate incentive bonus when the company meets established goals\nRecognition & awards program\nLong-term savings plan\nLife insurance\nCareer development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups\nHybrid work model - work remotely from home several days a week\nAt Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.\nConnect with us:\nFacebook\nInstagram\nLinkedIn\nTwitter \nChevron participates in E-Verify in certain locations as required by law.","description_format":"text","description_chars":7586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Fossil Fuels","Chemical Manufacturing","Alternative Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-10T06:54:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["seen:-1","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/chevron-application-support-specialist","json_url":"https://alion.io/job/chevron-application-support-specialist.json","meta":{"generated_at":"2026-11-10T07:42:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5944},"rest":"https://alion.io/mcp/rest/get_company?id=5944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchevron-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchevron-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchevron-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chevron-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchevron-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4005584}},{"tool":"search_jobs","arguments":{"company":"chevron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4005584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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