{"id":3258160,"url":"https://alion.io/job/chevron-customer-service-representative-mandarin","title":"Customer Service Representative - Mandarin","company":{"id":5944,"name":"Chevron","domain":"chevron.com","url":"https://alion.io/company/chevron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-26T02:57:30Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-26T07:57:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\n\nChevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.\nChevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.\nIn March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.\nFrom the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.\nChevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.\nThere are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).\nCHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.\nCHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.\nCPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.\nAt Chevron, we believe humanity can solve any challenge - including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.\nGlobal Service Center Overview: \nThe Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe. \nOur Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence.\nEstablished in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.\nAbout the Role\nWe have an exciting opportunity for a Customer Service Representative (English and Mandarin bilingual) role. This role will be based in 6750 Building, Makati City, Philippines.\nResponsibilities include, but are not limited to, the following:\nCustomer Resolution & Relationship Development\nPartners with Marketing/Territory Managers and acts as the single point of contact for customers in the bid-to-contract process during annual bid season, acts as backup for negotiation of renewed and new business, resolves contractual issues that arise, and implements changes resulting from new tax, environmental, legal, and business requirements affecting Aviation customers\nDevelops strong secondary customer relationships (primary being held by Marketing Managers) with the airline fuel procurement team and understands their structures and tender processes\nActs as liaison for third-party affiliates on product supply and credit clearance and works with Operation Managers on contract/supply notifications and fuel releases.\nServes as back up to Marketing/Territory Managers and Aviation Support team for customer communications during high level bid activities or absences\nKnows the customers, Aviation’s products/programs and communicates their value, understands the Company’s systems/processes/organizational structure, is empowered to resolve any questions/issues/requests, and is accountable for the successful resolution of airline customer inquiries\nResearches and resolves 2nd level customer inquiries, disputes, and identifies solutions from root cause analysis. Provides follow-up and resolves any issues that have been escalated and/or cannot be resolved by regional Marketing Service partners\nManages and supports the Marketing programs by creating the necessary data within the core systems, documents the new processes and procedures, develops internal controls, and coordinates implementations with other impacted organizations and subsidiaries. Responsible for data integrity of analysis and outputs\nMarketing Management Decision Support\nPerforms reporting & trend analysis of customer, and customer-location profile/data for their respective Marketing Manager/Territory Managers. Provides respective Marketing/Territory Manager location and customer-based data analysis to Regional team lead for regionally consolidated reporting\nAccurately applies and understands outputs of globally standard processes and tools, including SALESFORCE (customer relationship management) for location and customer analysis/reporting. Uses SALESFORCE dashboards to track marketing activities.\nMaintains basic understanding of customer relationship’s impact on the BU’s objectives and customer/market drivers\nAbout You\nWe know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.\nKnowledge, Skills, and Experience:\nBachelor's Degree in any field\nCandidate must be fluent in English and Mandarin to ensure that business operations with international customers are facilitated effectively\nTwo years minimum work experience\nExperienced in managing customer expectations providing relevant advice including delivery locations and facilities\nPreferably experience of managing and facilitating short-notice orders or 'emergency' requirements\nExperience of working with credit departments ensuring clearance of orders\nMust be able to deal with a worldwide customer base and communicate with people for whom English is not their first language\nExcellent team working and capable of working to own initiative including confidence to make appropriate decisions\nProven capability to work to deadlines, working under pressure and ensuring delivery of required service\nRelocation Options:\nRelocation is not available for this position under Chevron guidelines.\nInternational Considerations:\nThe selected candidate will work in the Philippines under the local payroll and benefits structure.\nEverything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.\nParticipate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.\nBenefits\nCompetitive salary\nAllowances, medical and optical reimbursements\nHealth care coverage for you and your eligible dependents\nRobust employee centered programs for health and wellness\nTime-off to promote healthy work-life balance or to care for your family\nAnnual corporate incentive bonus when the company meets established goals\nRecognition & awards program\nLong-term savings plan\nLife insurance\nCareer development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups\nHybrid work model - work remotely from home several days a week\nAt Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.\nConnect with us:\nFacebook\nInstagram\nLinkedIn\nTwitter\nChevron participates in E-Verify in certain locations as required by law.","description_format":"text","description_chars":8697,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-26T02:57:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/chevron-customer-service-representative-mandarin","json_url":"https://alion.io/job/chevron-customer-service-representative-mandarin.json","meta":{"generated_at":"2026-10-26T11:55:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16212,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5944},"rest":"https://alion.io/mcp/rest/get_company?id=5944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchevron-customer-service-representative-mandarin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchevron-customer-service-representative-mandarin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchevron-customer-service-representative-mandarin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chevron-customer-service-representative-mandarin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchevron-customer-service-representative-mandarin"}]}