{"id":3035104,"url":"https://alion.io/job/chevron-customer-service-representative","title":"Customer Service Representative","company":{"id":5944,"name":"Chevron","domain":"chevron.com","url":"https://alion.io/company/chevron","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T01:23:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Total Number of Openings\n1About Us\nChevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.\nChevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.\nIn March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.\nFrom the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.\nChevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.\nThere are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).\nCHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.\nCHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.\nCPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.\nAt Chevron, we believe humanity can solve any challenge - including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.\nAbout the Role\nWe have an exciting opportunity for Customer Service Representative. This role will be based in 6750 Building, Makati City, Philippines.\nResponsibilities include, but are not limited to, the following:\nReceives enquiries and orders from customers via email or web-based ordering system or email\nSubmits price quotations for each delivery and, if acceptable, enters the order into the web based online ordering system\nChecks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable\nLiaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements\nCommunicates information back to customer or affiliate office and requests approval for all extra charges\nAnalyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost\nProvides advice to customers on simple product applications and properties of our lubricants\nSimple reporting from analytical dashboard for reporting and daily work\nSupports the efficient running and administration of the CSR Desk\nProvides back-up to other offices in the event of illness or extended vacations\nThis job may require after office work\nAbout You\nWe know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.\nKnowledge, Skills, and Experience:\nMinimum Bachelor's Degreeholder\nTwo years minimum work experience\nExperienced in managing customer expectations providing relevant advice including delivery locations and facilities\nPreferably experience of managing and facilitating short-notice orders or 'emergency' requirements\nExperience of working with Credit departments ensuring clearance of orders\nCandidate must be fluent in English to ensure that business operations with international customers are facilitated effectively; the role will manage global marine customers\nMust be able to deal with a worldwide customer base and communicate with people for whom English is not their first language\nExcellent team working and capable of working to own initiative including confidence to make appropriate decisions\nProven capability to work to deadlines, working under pressure and ensuring delivery of required service\nAmenable to work on a mid-shift\nEverything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.\nParticipate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.\nAt Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.\nConnect with us:\nFacebook\nInstagram\nLinkedIn\nTwitter\nChevron participates in E-Verify in certain locations as required by law.","description_format":"text","description_chars":5920,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-21T21:14:09Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.627,"p_room":0.55,"age_days":5,"expected_fill_days":4,"reasons":["conf:28","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/chevron-customer-service-representative","json_url":"https://alion.io/job/chevron-customer-service-representative.json","meta":{"generated_at":"2026-10-24T09:48:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14255,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5944},"rest":"https://alion.io/mcp/rest/get_company?id=5944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchevron-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchevron-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchevron-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chevron-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchevron-customer-service-representative"}]}