{"id":3035472,"url":"https://alion.io/job/chewy-client-concierge-8","title":"Client Concierge","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T21:18:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T02:05:03Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nClient Concierge\nOur Opportunity:\nAt ChewyVet Care,we’rechanging the veterinary care experience from the ground up! It starts by creating a culture and work environment where veterinary teams can succeed every day. With the launch of our new vet clinics in early 2024, we are looking for a full-timeClient Concierge to join ourChewy Vet CarePractice Team. Asclinicalteam member,you’llwork in a practice designed from the ground up by veterinarians, equipped with advanced equipment and purpose-built technology so that you can practice your best medicine and focus on patient and pet parent care. We offer a customer- and team member-centric work environment where, together, we deliver care that starts with a visit and lasts a lifetime!\nChewy Vet Care is a comprehensive pet healthcare practice that delivers connected care through a gold standard of veterinary medicine. Our mission is clear - to become the most trusted and convenient destination for pet parents, and partners, everywhere. This is an opportunity to join the industry leader that not only cares about what you do, but what you need as a person.We’llprovide excellent benefits, scheduling options that fit your lifestyle, and growth opportunities to enhance your clinical and leadership aspirations. Join the team that understands that caring for the pets we love starts with greater care for our veterinary teams.\nWhat You'll Do:\nServe as Chewy Vet Care’s first point of support by creating a welcoming experience that sets the standard for exceptional service. Uphold our mission to be the most trusted and convenient destination for pet parents and partners everywhere.\n\nFocus onembodying theChewy Vet Careculture to work collaboratively with your peers anddelivering the pet parentWOW experience within the practice, providing stellar service and communication, in addition to supportingyour practice’sveterinarians, veterinary technicians, veterinary assistants, and practice manager.\n\nResponsible formanaging all patient intakes and providing all front-end client-facing interactions.This role requires strong social and communication skills to actively engage with pet parents whiledemonstratingempathy, personalized care, and professionalism.\n\nPerformcustomer service skills toassistpet parents with providing medical care to their pet, resolving any issues promptly.\n\nHandle incoming and outgoing phone communications whilemaintainingthe highest standard of quality, accuracy, and compliance.\n\nUtilizeintegrated technology, includingproficiencyin thecorrespondingPractice Information Management System (PIMS) to accurately document client communications, medical updates, and follow-up instructions. Ensure seamless care and continuity across the team.\n\nEnsuresall medical records, client contracts, consent forms, and authorizations are accurately completed, documented, and filed to support consistent patient care and compliance.\n\nUnderstand and followthe practice’sStandard Operating Procedures (SOP) and Standards of Care (SOC)\n\nAct responsibly given the pharmacy holdings of thepractice.\n\nAssistPractice Manager with communicating on inventory needs.\n\nClean workspaces after every patient interaction.\n\nParticipation in self-development courses andChewy Vet Carerequiredcompliance training.\n\nPerform related duties and assignments as directed by management.\n\nMay berequiredto workweekends,position may require some travel.\n\nWhatyou’llneed:\n1-2years working in a customer-focused environment, veterinarypreferred.\n\nStrong ability to connect with clients anddemonstrateempathy and compassion.\n\nExcellentsocial, verbal / written communication, observational, and analytical skills.\n\nPassionate about helping people and pets with empathy and excellent customer service focus.\n\nThrives in a fast paced, self-starter environment.\n\nPhysical job requirements:\nStanding or walking up to 80% per shift.\n\nFrequentlylift upto 50 pounds.\n\nFrequentlylift upto 70 pounds using an optional team lift.\n\nRarely lift greater than 70+ pounds using a team lift.\n\nStand, push, pull, carry, squat, and kneel.\n\nChewyVet Careis committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please .\nIf you have questions about your application, please .\nChewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-21T21:18:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:51","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/chewy-client-concierge-8","json_url":"https://alion.io/job/chewy-client-concierge-8.json","meta":{"generated_at":"2026-10-24T18:02:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-client-concierge-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-client-concierge-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-client-concierge-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-client-concierge-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-client-concierge-8"}]}