{"id":2428085,"url":"https://alion.io/job/chewy-it-site-support-technician-ii","title":"IT Site Support Technician II","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0,"stale_share":0.76,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T20:56:24Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":44},"description":"Job Description:\nOur Opportunity:\nWe are looking for an onsite IT Support Specialist to join our IT team in Louisville, KY. The IT Site Support Tech must be highly autonomous, possess project and time management skills, and have the desire and ability to work in a fast-paced environment. They must possess strong customer service skills, basic knowledge of computers (hardware and software) and RF unit technologies, and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. The nature of this position is technical and hands-on.\n\nWhat You'll Do:\nKey responsibilities include delivering “World Class” support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware, and network issues.\nEngaging with and educating your customers; documentation, analysis, and resolution of help desk tickets.\nWorking with local and remote IT Groups, employees and operations management to provide high-quality solutions to IT problems quickly.\nThis will provide you with the opportunity to learn and work with a variety of equipment and issues, including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more.\nDay to Day activities include network, computer, and printer troubleshooting, asset management, data cabling, and systems administration in various software and hardware environments.\nWork closely with your colleagues to identify, recommend, develop and implement cost-effective technology solutions to support our rapid growth.\nWhat You'll Need:\nExperience supporting PCs in a Windows Active Directory environment\nBasic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols\nProven skills in PC repair, troubleshooting, deployment, and liquidation\nParticipate in a 24/7 support and on call rotation\nIntermediate troubleshooting skills in a multi-user, high pressured environment\nExperience in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies\nExcellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors\nRegular and reliable attendance\nParticipate in a 24/7 support and on call rotation\nWillingness to work flexible shifts and scheduling including nights, weekends, and holidays\nPossess the desire for continuous improvement\nAbility to stand/walk for 6 - 8 hours per day\nAbility to work night shift\nBonus:\nPrior experience providing IT support in a Fulfillment Center environment\nA+ Certification, Network+ Certification\nExperience working in an SLA driven environment\nKnowledge of Motorola/Zebra RF Units: Moto MC92N0, VC70N0, WT41N0\nExperience with Data Cabling / Computer Facilities maintenance\nWorking knowledge of SOTI MobiControl device management\nChewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":3556,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-13T08:14:36Z"},{"event":"close","at":"2026-10-21T15:36:29Z"},{"event":"reopen","at":"2026-10-28T20:35:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.455,"p_room":0.36,"age_days":44,"expected_fill_days":23,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/chewy-it-site-support-technician-ii","json_url":"https://alion.io/job/chewy-it-site-support-technician-ii.json","meta":{"generated_at":"2026-11-06T00:01:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":90,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-it-site-support-technician-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-it-site-support-technician-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-it-site-support-technician-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-it-site-support-technician-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-it-site-support-technician-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2428085}},{"tool":"search_jobs","arguments":{"company":"chewy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2428085},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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