{"id":1815678,"url":"https://alion.io/job/chewy-manager-cs-analytics-iii","title":"Manager, CS Analytics III","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":129500,"max":207000,"currency":"USD","period":"year","gross":null,"usd_annual":207000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Anomaly Detection","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Job Description:\nChewy is committed to being the most trusted and convenient destination for pet parents and partners. Our teams work every day to make pet care easier, more accessible, and more joyful for millions of customers and their pets.\nThe Voice of Customer team puts the customer at the center of Chewy's decisions by turning customer experiences into insights, action, and meaningful change. We bring together customer feedback, contact-center data, surveys, sentiment, operational metrics, behavioral signals, and frontline insights to identify customer friction, quantify its impact, prioritize opportunities, and measure whether changes improve the customer experience.\nWe are seeking an Analytics Manager to lead the analytics capability for Chewy's Voice of Customer organization. This role will translate complex and fragmented customer data into clear insights that influence business decisions, improve customer experiences, and strengthen customer loyalty.\nThe successful candidate will combine strong analytical expertise with business judgment and storytelling. They will help the organization move beyond reactive reporting toward proactive identification of customer risks, emerging issues, root causes, and opportunities for improvement.\nThis role will partner closely with Customer Care, Product, Operations, Technology, Fulfillment, Marketing, and other business teams. The Analytics Manager will help leaders understand not only what customers are experiencing, but why it is happening, how many customers are affected, the downstream business impact, and what actions should be taken.\nWhat you'll do:\nLead the development of an analytics strategy and measurement framework for the Voice of Customer organization.\nBuild scalable dashboards, standardized views, alerts, and self-service analytics that enable stakeholders to answer common business questions independently.\nIntegrate and analyze data from multiple sources, including customer contacts, chat, email, surveys, CSAT, sentiment, verbatims, social and review feedback, operational metrics, fulfillment and delivery data, customer behavior, escalations, and complaints.\nIdentify customer friction, emerging risks, root causes, and low-frequency/high-impact experiences that may not be visible through volume metrics alone.\nQuantify the customer and business impact of identified issues, including potential effects on customer trust, repeat contacts, retention, loyalty, cost, and long-term customer value.\nEstablish clear definitions, data governance, measurement standards, and documentation for VOC metrics and reporting.\nDevelop baseline and post-launch measurement approaches for business changes, product launches, promotions, operational events, and customer-impacting initiatives.\nCreate executive-ready analyses and narratives that connect data patterns to customer experiences, business outcomes, and recommended actions.\nPartner with VOC and Customer Care program managers and business leaders to clarify the decision a piece of analysis is intended to support, define success measures, and prioritize work based on customer and business impact.\nDevelop leading indicators and monitoring mechanisms to identify customer-impacting issues before they become large-scale problems.\nSupport proactive monitoring of high-volume and high-risk events, including promotional periods, shipping changes, fulfillment disruptions, and other operational changes.\nLead analytical deep dives, experimentation, forecasting, segmentation, correlation, regression, and other appropriate analytical methods to answer complex business questions.\nEstablish mechanisms to measure whether business actions result in improved customer outcomes.\nCoach, develop, and raise the analytical capabilities of team members and cross-functional partners.\nInfluence senior leaders and partner teams through clear, concise, and fact-based recommendations.\n\nWhat you'll need:\nBachelor's degree in Analytics, Statistics, Economics, Mathematics, Computer Science, Business, Engineering, or a related field; equivalent practical experience may be considered.\n6+ years of experience in analytics, business intelligence, customer experience analytics, operations analytics, product analytics, or a related field.\n2+ years of experience leading analytical projects, programs, or teams.\nStrong SQL skills and experience working with large, complex datasets.\nExperience with data visualization and business intelligence tools such as Omni, Tableau, Power BI, or similar platforms.\nDemonstrated experience translating analytical findings into business recommendations and measurable actions.\nStrong understanding of statistical concepts, experimental design, segmentation, trend analysis, and hypothesis testing.\nExperience partnering with senior stakeholders and influencing decisions without direct authority.\nExcellent written and verbal communication skills, including the ability to explain complex analysis to non-technical audiences.\n\nPreferred Qualifications\nExperience in Voice of Customer, Customer Care, contact-center, e-commerce, retail, fulfillment, or service operations analytics.\nExperience analyzing customer feedback, survey data, contact drivers, sentiment, verbatims, CSAT, churn, retention, or customer loyalty.\nExperience working with Snowflake or similar cloud data platforms.\nExperience using Python, R, or other analytical programming languages.\nExperience developing predictive models, leading indicators, anomaly detection, or early-warning mechanisms.\nExperience connecting customer friction to cost, retention, repeat behavior, or long-term customer value.\nExperience building scalable self-service analytics products rather than only producing recurring reports.\nExperience leading analytics through periods of ambiguity, organizational change, or rapidly evolving business priorities.\nExperience managing, mentoring, and developing analysts or analytics managers.\n\nThe base salary range for this role is $129,500 - $207,000.00.The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.\n\nWe offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.\nExempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.\nChewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":7673,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-04T00:22:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":58}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":0.945,"age_days":7,"expected_fill_days":19,"reasons":["seen:7","velocity","win:mid"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":207000,"is_top_pay":true},"html_url":"https://alion.io/job/chewy-manager-cs-analytics-iii","json_url":"https://alion.io/job/chewy-manager-cs-analytics-iii.json","meta":{"generated_at":"2026-10-12T03:52:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6145,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-manager-cs-analytics-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-manager-cs-analytics-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-manager-cs-analytics-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-manager-cs-analytics-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-manager-cs-analytics-iii"}]}