{"id":2427829,"url":"https://alion.io/job/chewy-operations-analyst","title":"Operations Analyst","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plantation, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1646},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T09:50:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description:\nChewy is seeking a junior-level Operations Analyst to join our fast growing Healthcare Team. You will be responsible for analyzing and administering operational performance and progression metrics on the Healthcare team by utilizing workforce management systems and standardized protocols to ensure each component combines seamlessly for all customers. Additionally, you may be assigned a focus in daily volume review, payrolls operations, and/or agent profile Management wholly or in tandem with other peers and collaborators.\nWhat You’ll Do:\nAnalyzes and coordinates real time daily WFM activities and response to events/incidents such as SLA events, technical outages, application failures, and escalates to appropriate internal and external teams when needed.\nUses expert understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review\nMaintains and support operational systems, documentation, and SOPs.\nMaintains and support operational workflows and supporting systems\nPrepare standard and ad-hoc reports that provide insights and trends to support operational activities.\nCollaborates with WFM, Operations, HR, Training, and Leadership teams to identify areas of innovation and continuous improvement opportunities in forecasting, planning, and execution of customer service activities.\nSupport telehealth veterinary professionals experiencing technical issues utilizing appropriate SOPs for technical issue reporting.\nWork closely with Veterinary Services teams to ensure platform wide adherence to sustainable business practices.\nResearch and problem-solve to determine appropriate solutions for the Veterinary Services Team and follow-up as needed to resolve issues.\nOperational responsibilities as assigned by the Veterinary Operations team.\nPosition may require travel 5% of the time to attend conferences and professional development events\nWhat You’ll Need:\nBachelors degree \nAbility to think analytically and report on data and operational trends.\nHave exemplary listening and problem-solving skills. Ability to maintain the confidentiality of sensitive information\nAdvanced skills with Microsoft Office suite (Excel, Visio, MS Project (or equivalent), and Word)\nSelf-starter with proven ability to work within a team-oriented environment\nAbility to work independently and meet deadlines.\nPreferred:\nActive Vet Tech License / Certification (CVT, LVT or RVT) in good standing.\nA Veterinary Technology associate or bachelor’s degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is required.\n3+ years of small animal veterinary experience or equivalent industry experience.\n12 months of telehealth experience\nExperience in building and maintaining service schedules.\nDoes this sound like you? If so, we would love to hear from you! Come run with the Pack!\nChewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":3614,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-13T08:14:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:15","win:early","comp:brand"],"computed_at":"2026-10-14T01:21:56Z"},"pay":null,"html_url":"https://alion.io/job/chewy-operations-analyst","json_url":"https://alion.io/job/chewy-operations-analyst.json","meta":{"generated_at":"2026-10-14T01:21:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-operations-analyst"}]}