{"id":3895378,"url":"https://alion.io/job/chewy-senior-product-manager-2","title":"Senior Product Manager","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":28,"ghost_share":0,"stale_share":0.643,"repost_share":0.071,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":141000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:03:03Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T23:56:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description:\nOur Opportunity:\nAt Chewy, we're transforming how Team Members access HR services through intelligent self-service, AI-powered experiences, and trusted knowledge. The Senior HR Knowledge Product Manager partners with HR Product, Engineering, and HR Centers of Excellence to develop and continuously improve the HR knowledge management program that powers digital employee experiences.\nThis role leads strategic initiatives that improve the quality, discoverability, governance, and effectiveness of HR knowledge across self-service channels. Working within the broader HR product strategy, the role defines priorities for knowledge capabilities, establishes content standards and governance practices, and partners with stakeholders to implement scalable solutions that improve the Team Member experience.\nThe Senior HR Knowledge Product Manager serves as the functional expert for knowledge management, partnering with senior leaders and translating business needs into product and platform improvements while enabling HR content owners to deliver consistent, accurate, effective, and AI-ready knowledge.\nWhat You’ll Do:\nLead the execution and continuous improvement of the HR knowledge management roadmap in partnership with HR Product leadership\nDevelop and maintain governance standards, content guidelines, metadata practices, taxonomy, and lifecycle processes that improve knowledge quality and consistency\nPartner with HR Centers of Excellence, Product, Engineering, Legal, Compliance, and Communications to implement knowledge management capabilities and improve employee self-service experiences\nTranslate business requirements into platform enhancements, workflows, search improvements, virtual agent capabilities, and AI-enabled knowledge solutions\nEstablish and monitor operational metrics, including knowledge health, search effectiveness, content quality, self-service resolution, and user satisfaction\nAnalyze knowledge performance data, identify opportunities for improvement, and recommend enhancements that increase content effectiveness and usability\nLead knowledge audits, content rationalization, and migration efforts to improve governance, organization, and overall knowledge quality\nDevelop templates, playbooks, and training materials that enable HR content owners to consistently create high-quality, reusable, and AI-ready knowledge\nFacilitate governance meetings and working sessions to align stakeholders on priorities, standards, and implementation plans\nStay current on knowledge management, digital employee experience, enterprise search, and generative AI best practices, recommending practical improvements to HR products and services\nProvide subject matter expertise for ServiceNow Knowledge Management and related HR knowledge technologies\nWhat You’ll Bring:\nBachelor's degree in Information Science, Communications, Human Resources, Business, Technology, or a related field, or equivalent experience\n5+ years of experience in knowledge management, content strategy, digital employee experience, product management, or related disciplines\nExperience leading complex cross-functional initiatives involving knowledge management, governance, content operations, or employee experience technologies\nExperience developing content standards, governance practices, metadata, taxonomy, workflows, or lifecycle management processes\nWorking knowledge of enterprise knowledge platforms, content management systems, search technologies, analytics, APIs, and generative AI concepts\nExperience partnering with Product Management and Engineering teams to define requirements, prioritize enhancements, and support implementation\nStrong analytical skills with experience using operational metrics and customer feedback to improve digital experience\nExcellent communication, facilitation, and stakeholder management skills with the ability to influence without direct authority\nExperience supporting AI-enabled employee experiences or enterprise search initiatives\nExperience with ServiceNow Knowledge Management or Employee Center is preferred\nFamiliarity with HR technology and service delivery environments is preferred\nSuccess Profile:\nSuccess in this role is demonstrated by:\nImproving the quality and consistency of HR knowledge\nDelivering roadmap initiatives that enhance employee self-service\nIncreasing search success and knowledge utilization\nSuccessfully implementing governance and content standards across HR\nEnabling HR content owners through effective tools, templates, and training\nBuilding strong partnerships that improve digital employee experiences\n#LI-SS4\n#LI-Hybrid\nThe base salary range for this role is $141,000 - $225,000.00.The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.\n\nWe offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.\nExempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.\nChewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":6348,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-11-06T23:03:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":16}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":225000,"is_top_pay":true},"html_url":"https://alion.io/job/chewy-senior-product-manager-2","json_url":"https://alion.io/job/chewy-senior-product-manager-2.json","meta":{"generated_at":"2026-11-13T05:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-senior-product-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-senior-product-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-senior-product-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-senior-product-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-senior-product-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3895378}},{"tool":"search_jobs","arguments":{"company":"chewy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3895378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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