{"id":3012211,"url":"https://alion.io/job/chewy-senior-technical-program-manager-hr-service-delivery-optimization","title":"Senior Technical Program Manager (HR Service Delivery Optimization)","company":{"id":709617,"name":"Chewy","domain":"chewy.com","url":"https://alion.io/company/chewy-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plantation, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":118500,"max":189500,"currency":"USD","period":"year","gross":null,"usd_annual":189500},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-22T02:05:03Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Job Description:\nOur Opportunity:\nThe HR Systems & Solutions team is seeking an experienced Senior Technical Program Manager (TPM) to join the Service Delivery Optimization (SDO) function. We are looking for someone who will lead complex, multi-functional programs that drive process improvement, optimize HR service delivery, and integrate technology solutions into scalable business operations.\nYou will work with leaders in HR, IT, Finance, and Operations to align service delivery needs with organizational approaches. You will ensure program governance, partner alignment, and operational excellence. The ideal candidate is a strategic yet hands-on leader with deep expertise in HR technology (Workday preferred), program management, and service delivery optimization.\nThis is a highly visible role requiring creativity, analytical skills, technical fluency, and the ability to influence across all levels of the organization. You will thrive in a fast-paced environment, manage ambiguity with confidence, and drive measurable outcomes that improve the Team Member and customer experience!\nWhat you'll do:\nService Delivery Optimization: Uphold Delivery Optimization standard as a center of quality, productivity, and reliability.\nAnalyze processes and implement simplification, efficiency, and engagement improvements\n\nDefine and track metrics/dashboards to measure service performance and drive continuous improvement\n\nAct as a role model in collaborator engagement, driving alignment and cultivating a strong network of leaders; Listen and understand what motivates stakeholders, partners and customers\n\nProject Management: Lead cross-team and/or multi-phase projects from design through implementation with a focus on security and scalability.\nDefine clear problem statements, program objectives, success criteria, and benchmarks that align with enterprise strategies\n\nGovern program portfolios by identifying risks, managing dependencies, and ensuring timely delivery.\n\nDeliver HR technology programs across all phases of planning, readiness, and launch\n\nLead documentation management across the lifecycle, ensuring all scope, timeline, and approach changes are captured\n\nMaintain detailed project records and produce timely reports and presentations\n\nConduct risk and milestone assessments, creating mitigation plans for portfolio derailments.\n\nOwn delivery outcomes, ensuring technical service performance meets or exceeds expectations\n\nCommunication: Lead the communication strategy across programs, providing executive-ready summaries of health, progress, risks, and issues.\nServe as the central point of communication and reporting for program health, risks, and milestones\n\nDevelop data-driven reports, dashboards, and recommendations to inform decision-making\n\nConduct research and analysis, develop and present recommendations to senior management to effectively drive overall program management and implementation activities\n\nAdjust messaging for diverse audiences and communicate objectively on program status. Drive objectivity over subjectivity in the program status reporting process.\n\nResource & Capacity Management: Monitor critical project pipeline volume and complexity, balancing active initiatives against team capacity.\nMonitor equitable allocation of resources across OP1 priorities, business-as-usual (BAU), and ad-hoc initiatives\n\nTrack workload sustainability, backlog growth, and demand signals to identify risks of overextension\n\nProvide capacity insights to leadership, enabling proactive resourcing decisions and long-term workforce planning\n\nWhat You'll Need:\nBachelor’s degree in Business, Information Technology, HR Systems or related field or equivalent experience\n\n7+ years of relevant and successful program management experience leading highly complex projects in HR, IT, or enterprise technology initiatives\n\nProven track record of delivering large-scale, cross-functional programs from strategy to execution\n\nStrong technical proficiency with HR systems (Workday, UKG Pro WFM preferred) and cloud-based platforms\n\nExpertise in program governance, risk management, process optimization, and capacity planning\n\nExcellent prioritization, organizational and facilitation skills\n\nExperience with Agile methodologies and the use of modern Cloud technologies and systems\n\nProficiency in Jira, Confluence, Smartsheet, MS Project, Tableau, and Excel\n\nExtensive knowledge of the system development life cycle and solution strategies\n\nExceptional critical thinking, communication, and executive presentation skills\n\nDemonstrated ability to influence and build consensus across business leaders\n\nAbility to thrive in a fast-paced, ambiguous environment with shifting priorities\n\nAbility to travel up to 25% as required for program delivery and engagement (minimal expected)\n\nBonus:\nPMP, Agile, or Six Sigma certifications.\n\nBackground in HR transformation or large-scale enterprise operations\n\nStrong experience in resource modeling and portfolio demand management\n\nAdvanced knowledge and experience with Workday (Core HCM, Benefits, Payroll, Compensation, Recruiting, etc.), UKG PRO WFM (time and labor management) Data Visualizations (Excel, Tableau) and HR technologies\n\nThe base salary range for this role is $118,500 - $189,500.00.The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.\n\nWe offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.\nExempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.\nChewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact .\nTo access Chewy's California CPRA Job Applicant Privacy Policy, please click here.","description_format":"text","description_chars":6933,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-21T15:36:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 184 · green card filings: 110","filings_12m":184,"filings_prev_12m":257,"green_card_filings_12m":110,"median_offered_wage_usd":149813,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":16}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.397,"p_room":0.28,"age_days":78,"expected_fill_days":16,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":189500,"is_top_pay":false},"html_url":"https://alion.io/job/chewy-senior-technical-program-manager-hr-service-delivery-optimization","json_url":"https://alion.io/job/chewy-senior-technical-program-manager-hr-service-delivery-optimization.json","meta":{"generated_at":"2026-10-22T11:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709617},"rest":"https://alion.io/mcp/rest/get_company?id=709617"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchewy-senior-technical-program-manager-hr-service-delivery-optimization"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchewy-senior-technical-program-manager-hr-service-delivery-optimization"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchewy-senior-technical-program-manager-hr-service-delivery-optimization"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chewy-senior-technical-program-manager-hr-service-delivery-optimization\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchewy-senior-technical-program-manager-hr-service-delivery-optimization"}]}