Lead IT Systems Application Analyst-Epic (Cupid)

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

Lead IT Systems Application Analyst-Epic (Cupid) leads the design, development, implementation, and maintenance of complex enterprise applications in the organization. Lead Cupid Analyst works closely with other members of the IT team to troubleshoot and resolve technical issues, develop and maintain system documentation, provide end-user support, and manage system upgrades and enhancements. Analyst demonstrates a deep understanding of system configuration, programming languages, database management systems, and operating systems, as well as expertise in system integration, project management, and vendor management. Role requires excellent communication skills and the ability to excel in a team environment. Lead Analyst maintains strong working relationships with multiple business areas and establishes full ownership of assigned applications in order to design solutions to meet business needs. Analyst leads projects to deliver solutions through implementation projects and provides guidance and mentoring to other members of the IT team. Leads cross-functional teams in the development and implementation of new systems and processes. #LI-DNI

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Leads the design and development of complex computer information systems, including system configurations, software programs, database structures, and network infrastructure. Demonstrates expertise in programming languages, database management systems, and operating systems. Leads efforts to maintain system documentation, including requirements and design documentation, testing plans or automation, user manuals, technical specifications, and system diagrams. Displays a strong attention to detail and the ability to organize and communicate complex technical information effectively.
• Provides end-user support by responding to service desk requests and resolving technical issues. Troubleshoots hardware and software problems, installs software updates, provides appropriate user access, and provides in-depth training to end-users. Leads collaboration with system users across multiple application areas to determine how to best support them through the effective use of technology. Investigates the need for additional services, programs, modules or modifications.
• Leads cross-functional teams in the requirements, design, development and implementation of new systems and processes including Epic and related systems. Exhibit strong leadership and communication skills, as well as expertise in system integration and project management.
• Manages relationships with vendors and external partners, ensuring that they deliver quality products and services. Maintain strong negotiation and communication skills.
• Mentors and trains junior team members, providing guidance and support as needed. Perform duties with excellent communication and leadership skills.

Qualifications

• Master's Degree and 3-5 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• Bachelor's Degree and 5-7 years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• Associate's Degree and 7 or more years experience in the user areas to be supported or related fields. Leadership experience preferred. or
• HS diploma or equivalent and 9 years' experience in the user areas to be supported or related fields. Leadership experience preferred.
• At least one application-specific Epic certification relevant to the department (determined by role leadership) required within 120 days of hire. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. Tracked by department leadership. Required

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $48.12/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.