{"id":3299267,"url":"https://alion.io/job/childrens-network-of-hillsborough-program-manager","title":"Program Manager","company":{"id":2443086,"name":"Children's Network of Hillsborough","domain":"childrensnetworkhillsborough.org","url":"https://alion.io/company/childrensnetworkhillsborough","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winter Haven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:06:54Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T18:29:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.\nLSF is seeking a talented Program Manager who wants to make an impact in the lives of others\nThis program manager will serve our Refugee Services Program. The role is located on site in Winter Haven, FL.\nPurpose and Impact:\nThe Program Manager is responsible for the general day-to-day operations of Program Services in the assigned location, including overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services of the program.\nEssential Functions:\nDirectly supervises the residential program staff, including program counselor(s), shelter/residential manager, office manager, trainer/quality assurance, and maintenance specialist.\nMonitors daily operations of residential team to ensure client safety and case managementprogression toward agency’s contract goals\nAssures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by LSF, Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.\nEnsures adequate staffing in assigned program areas.\nResponsible for recruiting, hiring, training, and supervising staff.\nIs available by cell phone 24 hours 7 days per week unless on agency approved leave.\nConducts employee performance evaluations in accordance with the Agency’s talent management plan.\nMeets with each assigned direct report monthly to review team progress toward program goals.\nParticipates with Executive Program Director and Associate Vice President of Quality in the formulation of agency policies, procedures, performance improvement initiatives, and with agency CQI activities\nPrepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with LSF policy and procedures, and external oversight agency compliance regulations.\nAttends recommended and mandatory meetings or conferences.\nMonitors case files monthly and goals for each employee to assure compliance with contract requirements.\nEnsures that all job placements and follow-ups are completed on time and submitted for data entry.\nEnsures that files are properly documented before closure.\nReports regularly to the Program Director all aspects of employee performance/development.\nInterpret data, analyze results from information tracking systems to provide ongoing reports\nIdentify, analyze, and interpret trends or patterns.\nFilter and “clean” data by reviewing reports and performance indicators to locate and correct problems.\nSubmit program reports on a timely basis that reflect statistical information and activity of the programs.\nReviews, approves and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Director for final approval (if applicable).\nWork in conjunction with State and local Human Service Agencies.\nAssists the Program Director in writing grants/proposals, outreach, and community development tasks and other special projects\nConducts outreach, community networking, and development including making presentations to community agencies.\nIn the absence of the PD functions in that capacity.\nPerform other duties as assigned.\nAssures assigned programs meet or exceed all contractual, licensing, quality assurance, and fiscal requirements.\nServes as programmatic liaison to Community Based Care Lead Agencies, Case Management Organizations, Department of Children & Families, Department of Juvenile Justice, schools, social service agencies, and juvenile courts to promote positive, collaborative, and cooperative relationships\nPhysical Requirements:\nMobility: Ability to move freely throughout the facility and surrounding property, including standing, walking, sitting, climbing stairs, stooping, kneeling, crouching, or crawling as needed to observe staff, assist residents, and inspect facilities.\nLifting: Must be able to lift and carry up to 25 pounds regularly and occasionally up to 50 pounds, including assisting clients with mobility, transfers, or personal items.\nVision and Hearing: Must have adequate visual and auditory acuity to monitor the safety and wellbeing of residents, observe staff and facility conditions, read and prepare reports, and operate a vehicle safely.\nManual Dexterity: Requires sufficient hand-eye coordination to operate office equipment, use a computer, and assist with resident care or household tasks as needed.\nCommunication: Must be able to speak, read, write, and understand English clearly and effectively to communicate with residents, staff, families, and external partners.\nEndurance: Must be able to work flexible hours, including evenings, weekends, holidays, and be available for on-call duties or emergency response when necessary.\nDriving: Must possess a valid driver’s license, a clean driving record, and the ability to drive agency vehicles. This includes transporting residents, traveling between group homes, attending off-site meetings or training, and running errands as needed.\nTravel: Local and occasional regional travel is required to support operations, staff supervision, training, and compliance activities.\nMust be adaptable to irregular hours, be flexible to rotate on-call as needed, and be able to travel as required.\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.\nEducation:\nBachelor’s Degree from an accredited College or University is required.\nExperience:\n5 years’ work experience in related field (social services, refugee/migrant service, child welfare administration, child protective services; and 2 years of leadership experience in program management.\nOther:\nMust demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.\nSkills:\nConsiderable knowledge of supervising staff.\nConsiderable knowledge of developmentally appropriate practices.\nConsiderable knowledge of refugee and immigration issues, populations, relevant systems of care, and services.\nSkill in coordinating and selecting appropriate activities for staff and clients.\nSkill in making presentations to groups.\nAbility to plan, organize and conduct different programs.\nAbility to oversee the work of subordinate staff.\nAbility to collect, organize and evaluate data and develop logical conclusions.\nAbility to communicate effectively, both orally and in writing.\nAbility to prepare and maintain work related reports and files.\nAbility to handle confidential information.\nAbility to use a computer and related software.\nAbility to follow established procedures.\nAbility to implement safety procedures.\nAbility to work effectively with others.\nAbility to safely operate a motor vehicle.\nBilingual English/Spanish fluency is required.\nPrincipal Accountabilities:\nReports to Executive Program Director\nTeam player with co-workers\nAccurate, complete and timely submission of required financial reports, forecasts, proposals, budgets and analysis\nCost effective program operation\nAdherence to agency policies and managements\nEffective staff management and leadership\nWhy work for LSF?\nLSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.\nAmazing benefits package including:\nMedical, Dental and Vision\nTelehealth (24/7 online access to Doctors)\nEmployee Assistance Program (EAP)\nEmployer paid life insurance (1X salary)\n13 paid holidays + 1 floating holiday\nGenerous PTO policy (starting at 16 working days a year)Note: Head Start employees paid time off and holiday schedule may differ\n\n403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement\nTuition reimbursement\n LSF is proud to be an equal opportunity employer.\nLutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. 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