# Tech Lead Manager, Human Agent Tooling

About the role Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3-5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective. In this role, you can expect to: Manage and develop a squad of 4-5 engineers: Hiring, 1:1s, career coaching, managing for performance Own delivery for your squad end to end, from sprint planning and delivery commitments through service SLAs and operational health Write and ship code alongside your team, authoring pull requests that land in production Be accountable

- **Id**: 4295532
- **Url**: <https://alion.io/job/chime-tech-lead-manager-human-agent-tooling-2>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: lead
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T20:00:41Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T01:03:16Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 8152
- **Description truncated**: no
- **Benefits**: Equity, Generous vacation, Parental leave
- **Relocation offered**: no
- **Industries**: Digital Banks & Neobanks

## Company

- **Id**: 3966
- **Name**: Chime
- **Domain**: chime.com
- **Url**: <https://alion.io/company/chime>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 0.833
- **Repost share**: 0
- **Time to fill p50 days**: 54
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 199000
- **Max**: 275000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 275000

## Technologies

- **AWS** — Optional: no
- **Claude Code** — Optional: no
- **Cursor** — Optional: no
- **OpenAI Codex** — Optional: no
- **React Native** — Optional: no
- **Ruby** — Optional: no
- **JavaScript** — Optional: yes
- **React.js** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-14T01:03:16Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 112 · green card filings: 38; Filings 12m: 112

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 54
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-14T04:21:19Z

## Pay

- **Stated usd annual**: 275000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.