{"id":1567675,"url":"https://alion.io/job/china-chilcano-assistant-general-manager-2","title":"Assistant General Manager","company":{"id":1878945,"name":"China Chilcano","domain":"chinachilcano.com","url":"https://alion.io/company/chinachilcano","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":8706},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-09-30T23:03:30Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T02:45:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nJob Title: Assistant General Manager\nReports To: General Manager\nDepartment: Operations\nEmployment Type: Salaried, Exempt\n About José Andrés Group\nJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.\n Position Summary\nThe Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance-while embodying JAG’s culture and service philosophy every shift.\nKey Responsibilities\nOperational Leadership\nLead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).\nExecute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.\nOversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.\nEnsure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.\nSales & Brand Growth\nDrive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.\nSupport local marketing activations, community outreach, and guest recovery that builds loyalty.\nMonitor guest feedback platforms, address trends with action plans.\nFinancial Performance\nSupport P&L management with the GM: weekly tracking, forecasting, and variance analysis.\nOptimize labor through smart scheduling, productivity targets, and in-shift deployment.\nPartner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.\nTeam Leadership & Development\nRecruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.\nDeliver ongoing training and coaching (service, systems, compliance, product knowledge).\nConduct performance check-ins, document feedback, and support progressive discipline when needed.\nFoster an inclusive, accountable, and learning-focused culture aligned to JAG values.\nGuest Experience & Service Excellence\nBe highly visible on the floor; model anticipatory hospitality and effective table touches.\nLead service line-ups/pre-shift communications; calibrate standards across FOH stations.\nResolve guest issues promptly with empathy and sound judgment; follow through on recovery.\nProject Support & Openings\nAssist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.\nContribute to opening playbooks, training plans, and readiness checklists as assigned.\nRequirements\nRequired Qualifications\n3-5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.\nDemonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.\nStrong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.\nProven ability to coach, give feedback, and develop supervisors and hourly talent.\nExcellent communication, professionalism, and conflict-resolution skills.\nDOH/Health & Safety, alcohol service, and labor compliance familiarity.\nWine/spirits and culinary knowledge to support menu guidance and sales.\nFlexibility to work nights, weekends, and holidays.\nWorking Conditions & Physical Requirements\nStand and walk for extended periods (up to 8 hours).\nLift/push/pull up to 30 lbs. occasionally.\nFrequent reaching, bending, listening, and visual acuity in a fast-paced environment.\nExposure to hot/cold environments and cleaning chemicals per safety standards.\nIn Return, We Offer You\nCompetitive compensation and performance-based bonus opportunities\nComprehensive health & wellness benefits\nRetirement savings plans\nEmployee dining discounts\nGrowth in a values-driven, award-winning hospitality group\nEqual Opportunity Employer\nJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.","description_format":"text","description_chars":4304,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-10-01T06:20:07Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.931,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:26","wave","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/china-chilcano-assistant-general-manager-2","json_url":"https://alion.io/job/china-chilcano-assistant-general-manager-2.json","meta":{"generated_at":"2026-10-06T02:39:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4018,"day_limit":5000,"remaining_today":982,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1878945},"rest":"https://alion.io/mcp/rest/get_company?id=1878945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchina-chilcano-assistant-general-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchina-chilcano-assistant-general-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchina-chilcano-assistant-general-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/china-chilcano-assistant-general-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchina-chilcano-assistant-general-manager-2"}]}