{"id":1722846,"url":"https://alion.io/job/china-chilcano-general-manager","title":"General Manager","company":{"id":1878945,"name":"China Chilcano","domain":"chinachilcano.com","url":"https://alion.io/company/chinachilcano","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-08-25T18:18:50Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T21:46:27Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Description\nJob Title: General Manager - Concept/PropertyNameConcept/PropertyName\nReports To: Director of Operations / Regional VP\nDepartment: Operations\nEmployment Type: Salaried, Exempt\nSalary: $120-130K + Benefits\nAbout José Andrés Group\nJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.\nPosition Summary\nThe General Manager (GM) is the business owner of the restaurant-responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values.\nKey Responsibilities\nStrategic & Business Leadership\nSet vision and priorities for the property; translate goals into clear operating plans and KPIs.\nConduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team.\nChampion JAG values, DEI commitments, and a culture of accountability, learning, and care.\nFinancial Performance & Planning\nOwn the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.\nBuild accurate weekly labor plans; manage deployment in-shift to productivity and service standards.\nOversee inventory integrity, waste control, procurement practices, and vendor relations.\nMonitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.\nOperational Excellence\nEnsure flawless execution of service across all activations (à la carte, bar, private dining, events).\nMaintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement.\nOversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities.\nLead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery).\nGuest Experience & Brand Stewardship\nModel anticipatory hospitality and effective table visits; manage VIPs and recovery with speed and empathy.\nReview feedback platforms and social sentiment; implement improvement plans and celebrate wins.\nPartner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty.\nTeam Leadership & Talent Development\nHire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles.\nCoach managers and supervisors through regular 1:1s, check-ins, and performance conversations.\nDeliver ongoing training (service, product, systems, compliance) and recognition programs.\nEnsure respectful, inclusive, and safe workplaces, address conflict promptly and professionally.\nSales, Marketing & Community\nDrive topline via reservation strategy, pacing, mix management, upselling programs, and private dining.\nSupport local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement.\nRepresent the brand at events and media/PR moments as appropriate.\nCompliance, Safety & Risk\nEnsure adherence to health department regulations, alcohol service laws, wage & hour, and company policies.\nMaintain required certifications; oversee incident reporting, investigations, and corrective actions.\nLead safety drills, allergy/ADA protocols, and emergency readiness.\nCross-Functional Collaboration & Projects\nPartner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD.\nLead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned.\nRequirements\nRequired Qualifications\n5-7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.\nProven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.\nDemonstrated ability to lead, develop, and inspire management teams and large hourly staffs.\nExpert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.\nSystems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.\nStrong communication, organization, data literacy, and business judgment.\nAbility to work a flexible schedule including nights, weekends, and holidays.\nPreferred Qualifications\nPre-opening experience (hiring plans, training, readiness checklists).\nWine/spirits certifications or advanced product knowledge.\nServSafe Manager, Alcohol Manager, and local DOH certifications (or ability to obtain).\nWorking Conditions & Physical Requirements\nStand/walk for extended periods (up to 8 hours).\nLift/push/pull up to 30 lbs. occasionally.\nFrequent reaching, bending, listening, and visual acuity in a fast-paced environment.\nExposure to hot/cold environments and cleaning chemicals per safety standards.\nIn Return, We Offer You\nCompetitive base salary and performance-based bonus opportunities\nComprehensive health & wellness benefits\nRetirement savings plans\nEmployee dining and partner discounts\nProfessional growth within an award-winning, values-driven hospitality group\nEqual Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify 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