{"id":1722842,"url":"https://alion.io/job/china-chilcano-guest-relations-associate","title":"Guest Relations Associate","company":{"id":1878945,"name":"China Chilcano","domain":"chinachilcano.com","url":"https://alion.io/company/chinachilcano","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T11:28:14Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T02:45:48Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Description\nJob Title: Guest Relations Associate\nReports To: Guest Relations Supervisor\nDepartment: Operations - FOH\nEmployment Type: Hourly, Non-Exempt\nSalary Range: $22.00 - $25.00 per hour, based on experience\nAbout José Andrés Group\nJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.\nPosition Summary:\nThe Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.\nKey Responsibilities:\nTo be an agent of hospitality and seek every opportunity to help guests have a positive experience\nRespond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone. \nEnsure that guest information is accurate, up to date and recorded properly. \nWork to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.\nLiaise between guests and with host and management teams in person, via phone and Open Table.\nRoute large group reservations and event requests to appropriate team members to follow up\nProvide guests with information about restaurant concepts and special menus or events. \nProactively offer alternatives in order to capture business.\nComplete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.\nRequirements\n1-2 years of applicable experience. \nFamiliarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.\nAbility to take direction and work in a team environment and to work calmly and effectively under pressure.\nMust have problem-solving abilities, be self-motivated, and be organized.\nThis position will spend most of the time seated at a desk.\nMust be able to sit and exert well-paced mobility for up to 8 hours in length.\nRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.\nTalking and hearing occur continuously in communicating with guests, supervisors and other employees.\nRequires manual dexterity to use and operate all necessary equipment. \nIn Return, We Offer You\nCompetitive compensation and performance-based bonus opportunities\nComprehensive health & wellness benefits\nRetirement savings plans\nEmployee dining discounts\nGrowth in a values-driven, award-winning hospitality group\nEqual Opportunity Employer\nJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.\nSalary Description\n$22 - $25 per hour","description_format":"text","description_chars":3274,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-10-02T21:12:22Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.528,"p_room":0.55,"age_days":32,"expected_fill_days":23,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/china-chilcano-guest-relations-associate","json_url":"https://alion.io/job/china-chilcano-guest-relations-associate.json","meta":{"generated_at":"2026-10-05T00:56:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1213,"day_limit":5000,"remaining_today":3787,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}