{"id":1722844,"url":"https://alion.io/job/china-chilcano-restaurant-supervisor-2","title":"Restaurant Supervisor","company":{"id":1878945,"name":"China Chilcano","domain":"chinachilcano.com","url":"https://alion.io/company/chinachilcano","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Culver City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-08-25T18:25:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T13:55:09Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Description\nJob Title: Restaurant Supervisor\nReports To: General Manager\nDepartment: Operations - Front of House\nEmployment Type: Hourly, Non-Exempt\nPosition Summary\nThe Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role oversees opening/closing procedures, runs service with authority and consistency, supports guest recovery, coaches hourly team members, and ensures smooth communication across all dayparts. The Shift Supervisor acts as the Manager-on-Duty when required and solves problems in real time to maintain safety, quality, and an outstanding guest experience.\nKey Responsibilities\nLead Service & Standards\nServe as floor leader and Manager-on-Duty during assigned shifts.\nRun a smooth shift: deploy stations, set pacing, direct line flow, manage wait times, and assist on the service line during peaks.\nConduct pre-shift meetings that set expectations, service goals, and menu knowledge highlights.\nHandle escalations and guest recovery with empathy, ownership, and sound judgment.\nUphold all SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to reinforce consistency.\nMonitor sections, ticket times, and service cadence; adjust staffing or support where needed to protect standards.\nOpening & Closing Responsibilities\nExecute all opening procedures: floor setup, POS checks, station readiness, side work assignments, and safety walkthroughs.\nLead closing procedures: secure cash drawers, finalize deposits, complete checklists, verify cleaning and reset standards, and ensure the restaurant is fully shut down according to policy.\nAudit side work completion daily; ensure transitions between shifts are clean and organized.\nConfirm all equipment is operational at open and properly shut down at close, report deficiencies immediately.\nAssist with administrative tasks assigned by the General manager.\nTalent Development & Coaching\nSet clear expectations and coach team members in the moment to reinforce service excellence.\nSupport training for new hires and cross-training opportunities; model JAG hospitality behaviors.\nDocument performance feedback and escalate recurring issues to leadership.\nFoster a positive, respectful, team-oriented work environment that celebrates great performance.\nCulture & Communication\nChampion JAG values through hospitality, teamwork, and professionalism.\nMaintain strong communication across all shifts via detailed manager logs, pre-shift notes, and follow-through.\nEncourage continuous improvement and adaptation to operational needs, protecting quality at all times.\nDaily Operations & Compliance\nMaintain DOH compliance at all times, correct sanitation or safety issues urgently.\nEnsure allergy protocol is followed, including clear communication with guests and BOH teams.\nOversee responsible alcohol service and enforce ID verification standards.\nSupport safe cash-handling, including drawers, deposits, logs, and variance reporting.\nMonitor dining room, restrooms, host areas, and service stations for cleanliness and readiness.\nRespond promptly to facilities issues, emergencies, or guest incidents.\nFinancial Discipline\nManage in-shift labor to plan through smart deployment and proactive adjustments.\nSupport cash management accuracy: reconcile drawers, prepare deposits, and investigate variances.\nMonitor inventory levels, portioning, waste, and product usage, alert leadership to trends or concerns.\nWorking Conditions & Physical Requirements\nStand/walk for extended periods (up to 8 hours).\nPerform tasks requiring mobility, bending, and reaching.\nLift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally.\nEngage in constant communication with guests and team; manual dexterity required.\nWork in a fast-paced environment with variable temperatures and cleaning agents. Slip-resistant footwear required.\nIn Return, We Offer You\nCompetitive hourly pay with opportunities for growth\nEligible health & wellness benefits (for qualifying roles)\nEmployee dining and partner discounts\nClear path to Assistant General Manager and beyond\nEqual Opportunity Employer\nJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program.\nRequirements\nRequired Qualifications\n1+ year of restaurant supervision experience and 1+ year in fast casual or full-service restaurants.\nAbility to lead a team during high-volume periods; strong communication skills.\nKnowledge of service standards, sanitation/health codes, and responsible alcohol service.\nProven ability to coach, train, and evaluate team members fairly.\nBasic P&L literacy regarding labor, cash handling, and inventory.\nAbility to use POS systems, scheduling tools, and Google Workspace.\nAvailability on nights, weekends, and holidays.\nSalary Description\n$30/hr","description_format":"text","description_chars":4874,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment"],"lifecycle":[{"event":"open","at":"2026-10-02T21:12:22Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.28,"age_days":48,"expected_fill_days":23,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/china-chilcano-restaurant-supervisor-2","json_url":"https://alion.io/job/china-chilcano-restaurant-supervisor-2.json","meta":{"generated_at":"2026-10-13T14:17:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1878945},"rest":"https://alion.io/mcp/rest/get_company?id=1878945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchina-chilcano-restaurant-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchina-chilcano-restaurant-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchina-chilcano-restaurant-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/china-chilcano-restaurant-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchina-chilcano-restaurant-supervisor-2"}]}