{"id":462416,"url":"https://alion.io/job/chipagents-customer-success-manager","title":"Customer Success Manager","company":{"id":178094,"name":"ChipAgents","domain":"chipagents.ai","url":"https://alion.io/company/chipagents","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":350000,"currency":"USD","period":"year","gross":null,"usd_annual":350000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-21T18:00:21Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-01T10:52:04Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":102},"description":"About ChipAgents\nChipAgents is reinventing semiconductor design and verification through agentic AI workflows. Founded by leading experts in AI and chip design, we work with top-20 semiconductor companies, major cloud providers, and next-generation hardware startups. Our AI-powered platform accelerates RTL design, verification, and simulation, enabling engineers to achieve unprecedented productivity and correctness.\nRole Overview\nWe're hiring Customer Success Managers to own the technical success of our most important strategic accounts. This role is built for someone who has spent their career at the intersection of EDA, semiconductor engineering, and customer engagement. You know design tools, understand verification flows, and have already developed an instinct for what engineers need. You are excited to take that foundation and apply it to shaping how the world's leading chip teams adopt and get value from AI. You'll work alongside our Business Development, Applications Engineering, and R&D teams to make sure every account succeeds and use your findings to shape our product roadmap.\nKey Responsibilities\nOwn the relationship for top-tier semiconductor accounts, serving as their primary technical point of contact and trusted advisor.\n\nWork closely with Account managers to develop customer success plans and strategic account growth plans.\n\nDrive adoption and expansion by understanding each customer's design and verification workflow and identifying where ChipAgents can have the highest impact.\n\nTriage and prioritize customer technical issues, working directly with R&D to surface bugs, deliver fixes, and close feedback loops quickly.\n\nRun regular Technical Review Meeting (TRM) and Management Review Meeting (MRM) with engineering leads and management to align on objectives, roadmap, and explore collaboration opportunities.\n\nServe as the voice of the customer internally, bringing field learnings back to product, research, and engineering to inform the roadmap.\n\nQualifications\n3-10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company.\n\nHands-on background in RTL design, simulation, or verification. You understand the chip development flow and can speak credibly with design and DV engineers.\n\nExperience in an applications engineering, field applications, or technical account management role.\n\nStrong communicator who can translate complex technical concepts for both engineering teams and executive stakeholders.\n\nSelf-directed with a high ownership mentality\n\nDemonstrated growth trajectory in previous roles.\n\nNice to Haves\nFamiliarity with AI-assisted design or verification tools.\n\nExperience working at or supporting early-stage customers at a startup or high-growth company.\n\nExposure to enterprise software adoption, professional services, or customer enablement programs.\n\nWhy ChipAgents\nWork at the frontier of AI and semiconductor design.\n\nCollaborate with a world-class team spanning AI, systems, and EDA.\n\nShape a foundational shift in how chips are built.\n\nEqual Opportunity\nChipAgents is an equal opportunity employer. We welcome applicants of all backgrounds.\n\nWhat We Offer\n$150K/yr - $350K/yr + incentive bonus + equity. We are open to discuss above-scale compensation with exceptional candidates on a case-by-case basis.\n\nUnlimited PTO and full benefits (medical, vision, dental, 401k).\n\nTwo engineering-centric offices with free parking, private gym, and free lunch, drinks and snacks.","description_format":"text","description_chars":3500,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EDA Software","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-06T11:27:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.743,"p_room":0.44,"age_days":102,"expected_fill_days":94,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":350000,"is_top_pay":true},"html_url":"https://alion.io/job/chipagents-customer-success-manager","json_url":"https://alion.io/job/chipagents-customer-success-manager.json","meta":{"generated_at":"2026-11-01T13:54:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178094},"rest":"https://alion.io/mcp/rest/get_company?id=178094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchipagents-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchipagents-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchipagents-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chipagents-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchipagents-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":462416}},{"tool":"search_jobs","arguments":{"company":"chipagents.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":462416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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