Head of Operations

1. Operations Management

• Oversee daily operations of all retail stores (supermarkets, convenience stores, etc.)
• Ensure consistency in operational standards across all locations
• Develop and implement operational policies and procedures

2. Strategic Planning

• Develop long-term and short-term operational strategies
• Align operations with company goals and business growth plans
• Support store expansion and new store openings

3. Sales & Performance Management

• Monitor overall sales performance and profitability
• Set KPIs and targets for store managers and teams
• Analyze performance data and implement improvements                                                                                            

4. Team Leadership

• Lead Store Managers, Area Managers, and operations teams
• Build a strong leadership pipeline within retail operations
• Provide coaching, training, and performance management                                                                                                  

5. Customer Experience

• Ensure high standards of customer service across all stores
• Develop strategies to improve customer satisfaction and loyalty
• Address major customer issues and complaints                                                                                                                 

6. Inventory & Supply Chain Oversight

• Ensure effective stock management and product availability
• Coordinate with procurement and supply chain teams
• Minimize stock loss, shrinkage, and operational waste                                                                                                             

7. Process Improvement

• Identify inefficiencies and improve operational workflows
• Implement best practices in retail operations
• Drive cost control and productivity improvements                                                                                                                  

8. Compliance & Risk Management

• Ensure compliance with company policies and regulations
• Maintain safety, hygiene, and security standards
• Monitor operational risks and take corrective actions

Bachelor’s or Master’s degree in Business Administration, Retail Management, or related field
2–3+ years of experience in retail operations (supermarket or FMCG preferred)
Strong leadership and people management skills
Strategic thinking and problem-solving ability
Excellent communication and decision-making skills
E4Experience managing multi-store retail operations

- Rewards for over performance