{"id":1714975,"url":"https://alion.io/job/chipmong-head-of-operations","title":"Head of Operations","company":{"id":3857433,"name":"Chip Mong","domain":"chipmong.com","url":"https://alion.io/company/chipmong","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":745},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T12:00:00Z","employer_posted_date":null,"last_verified_at":"2026-08-27T12:00:00Z","board_verified":false,"closed_at":null,"days_open":59,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":59},"description":"1. Operations Management\n Oversee daily operations of all retail stores (supermarkets, convenience stores, etc.)\n Ensure consistency in operational standards across all locations\n Develop and implement operational policies and procedures\n2. Strategic Planning\n Develop long-term and short-term operational strategies\n Align operations with company goals and business growth plans\n Support store expansion and new store openings\n3. Sales & Performance Management\n Monitor overall sales performance and profitability\n Set KPIs and targets for store managers and teams\n Analyze performance data and implement improvements \n4. Team Leadership\n Lead Store Managers, Area Managers, and operations teams\n Build a strong leadership pipeline within retail operations\n Provide coaching, training, and performance management \n5. Customer Experience\n Ensure high standards of customer service across all stores\n Develop strategies to improve customer satisfaction and loyalty\n Address major customer issues and complaints \n6. Inventory & Supply Chain Oversight\n Ensure effective stock management and product availability\n Coordinate with procurement and supply chain teams\n Minimize stock loss, shrinkage, and operational waste \n7. Process Improvement\n Identify inefficiencies and improve operational workflows\n Implement best practices in retail operations\n Drive cost control and productivity improvements \n8. Compliance & Risk Management\n Ensure compliance with company policies and regulations\n Maintain safety, hygiene, and security standards\n Monitor operational risks and take corrective actions\n\nBachelor’s or Master’s degree in Business Administration, Retail Management, or related field\n2–3+ years of experience in retail operations (supermarket or FMCG preferred)\nStrong leadership and people management skills\nStrategic thinking and problem-solving ability\nExcellent communication and decision-making skills\nE4Experience managing multi-store retail operations\n\n- Rewards for over performance","description_format":"text","description_chars":1992,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:11:02Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.611,"p_room":0.35,"age_days":58,"expected_fill_days":28,"reasons":["seen:58","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/chipmong-head-of-operations","json_url":"https://alion.io/job/chipmong-head-of-operations.json","meta":{"generated_at":"2026-10-26T03:47:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3857433},"rest":"https://alion.io/mcp/rest/get_company?id=3857433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchipmong-head-of-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchipmong-head-of-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchipmong-head-of-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chipmong-head-of-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchipmong-head-of-operations"}]}