Team Leader, Mall Operations

1. Daily Operations Management

• Supervise day-to-day mall operations and ensure smooth functioning
• Monitor opening and closing procedures of the mall
• Ensure cleanliness, maintenance, and overall mall condition                                                                                                   

2. Team Supervision

• Lead and coordinate operations staff (cleaning, security, maintenance teams)
• Assign tasks and monitor staff performance
• Provide guidance, training, and support to team members                                                                                                                             

3. Tenant Coordination

• Act as point of contact for tenants regarding operational issues
• Ensure tenants comply with mall rules and regulations
• Support tenant onboarding (fit-out, opening preparation)                                                                                                         

4. Customer Experience

• Ensure a safe, clean, and enjoyable environment for shoppers
• Handle customer inquiries and complaints professionally
• Support crowd control and customer flow management                                                                                                              

5. Facilities & Maintenance

• Monitor mall facilities, utilities, and equipment
• Coordinate with maintenance team for repairs and preventive maintenance
• Ensure all systems (lighting, AC, escalators, lifts) are functioning properly                                                                         

6. Safety & Security

• Ensure compliance with safety procedures and emergency protocols
• Coordinate with security team to manage risks and incidents
• Assist in emergency response (fire drills, evacuation, etc.)                                                                                                         

7. Event & Promotion Support

• Support mall events, promotions, and marketing activities
• Ensure smooth setup and execution of events
• Coordinate logistics with tenants and vendors                                                                                                                                   

8. Reporting & Documentation

• Prepare daily and weekly operational reports
• Report incidents, maintenance issues, and tenant concerns
• Maintain proper documentation of operations activities
   

• Bachelor’s degree in Business Administration, Hospitality, or related field
• 1–3 years of experience in mall operations, retail, or facilities management
• Strong leadership and team management skills
• Good communication and problem-solving abilities
• Ability to work flexible hours, including weekends and holidays

- Rewards for over performance