{"id":1714972,"url":"https://alion.io/job/chipmong-team-leader-store-operations","title":"Team Leader, Store Operations","company":{"id":3857433,"name":"Chip Mong","domain":"chipmong.com","url":"https://alion.io/company/chipmong","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T12:00:00Z","employer_posted_date":null,"last_verified_at":"2026-08-27T12:00:00Z","board_verified":false,"closed_at":null,"days_open":59,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":59},"description":"1. Mall Daily Operations\n Supervise daily opening, operating, and closing procedures of the mall\n Ensure cleanliness, lighting, air‑conditioning, restrooms, parking areas, and public spaces meet company standards\n Conduct routine patrols to monitor overall mall condition and operations\n Ensure all Standard Operating Procedures (SOPs) are followed\n2. Team Leadership & Supervision\n Lead and supervise operational staff (cleaning, security coordination, customer service, technicians)\n Allocate daily tasks and work schedules to team members\n Monitor staff attendance, grooming, performance, and discipline\n Provide coaching, guidance, and on‑the‑job training to improve service quality\n3. Tenant & Customer Support\n Act as the first point of contact for tenants regarding operational matters\n Coordinate tenant issues such as utilities, access, cleanliness, and common area usage\n Assist tenants during shop opening, promotions, and mall events\n Handle customer complaints and incidents professionally and escalate when required\n4. Facilities & Maintenance Coordination\n Conduct regular inspections of mall facilities and report defects\n Coordinate minor maintenance works and follow up with Engineering teams\n Ensure timely resolution of maintenance issues affecting operations\n Maintain operational readiness of public equipment and utilities\n5. Event & Promotional Support\n Support mall events, exhibitions, and promotional activities\n Coordinate set‑up and dismantling with tenants and vendors\n Ensure safe operations, cleanliness, and smooth customer flow during events\n6. Reporting & Communication\n Prepare daily operational checklists and basic reports\n Report operational issues, risks, and improvements to management\n Communicate effectively with internal teams and mall stakeholders\n\n Diploma or Bachelor’s degree in Business Administration, Facilities Management, or related field preferred\n Minimum 1 years of experience in mall operations, retail operations, or property management\n At least 1 years in a supervisory or team leader role\nSkills & Competencies\n Strong leadership and people‑management skills\n Good communication and problem‑solving abilities\n Knowledge of mall operations, facilities, and safety standards\n Customer‑oriented and service‑minded approach\n Basic computer skills (email, reports, scheduling)\nPersonal Attributes\n Responsible, proactive, and detail‑oriented\n Ability to work under pressure in a busy mall environment\n Flexible to work shifts, weekends, and public holidays\n Professional appearance aligned with Chip Mong Retail standards\nKey Performance Indicators (KPIs)\n Smooth and efficient daily mall operations\n Tenant and customer satisfaction level\n Staff performance, attendance, and discipline\n Response time to operational and maintenance issues\n Compliance with safety and operational standards\n\n-NSSF -Bonus Twice per year -Attendance Allowance -Annual Salary Increment -01 meal per working day -Seniority Payment -Skill Allowance -Other","description_format":"text","description_chars":2990,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:11:02Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.58,"p_room":0.35,"age_days":59,"expected_fill_days":27,"reasons":["seen:59","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/chipmong-team-leader-store-operations","json_url":"https://alion.io/job/chipmong-team-leader-store-operations.json","meta":{"generated_at":"2026-10-26T09:39:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3857433},"rest":"https://alion.io/mcp/rest/get_company?id=3857433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchipmong-team-leader-store-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchipmong-team-leader-store-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchipmong-team-leader-store-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chipmong-team-leader-store-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchipmong-team-leader-store-operations"}]}