{"id":4059363,"url":"https://alion.io/job/chipotle-lead-analyst-operations-insights-analytics","title":"Lead Analyst, Operations Insights & Analytics","company":{"id":1756524,"name":"Chipotle","domain":"chipotle.com","url":"https://alion.io/company/chipotle-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133000,"max":187000,"currency":"USD","period":"year","gross":null,"usd_annual":187000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-11T05:00:16Z","employer_posted_date":null,"last_verified_at":"2026-11-11T05:00:16Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Chipotle Mexican Grill is a restaurant company focused on serving responsibly sourced, real food and improving the guest experience. The Lead Analyst, Operations Insights & Analytics will lead advanced analytics workstreams supporting restaurant operations, guest experience, and business performance. The role integrates guest feedback and operational data, applies statistical and machine learning methods, and translates findings into strategic recommendations for cross-functional leaders.\n\nResponsibilities\nLead advanced analytics workstreams focused on core restaurant operations, guest experience, and business performance\nDevelop and evolve Voice of the Guest analytics by integrating internal surveys, external restaurant reviews, Customer Care contacts, digital feedback, and other guest sentiment data sources\nAnalyze structured and unstructured data using relevant analytical techniques, including natural language processing, clustering, regression modeling, classification, optimization, and other statistical or machine learning methods\nSynthesize insights across multiple datasets—including first- and third-party data—to identify trends, explain performance drivers, and uncover opportunities\nInfluence key stakeholders across Operations, Digital, Marketing, Finance, and Restaurant Experience by connecting guest feedback insights to business decisions, strategic priorities, and measurable outcomes\nTranslate ambiguous business questions into analytical frameworks, data requirements, methodological approaches, and decision-ready recommendations\nDevelop executive-ready analyses, readouts, and recommendations that clearly communicate what is happening, why it is happening, and what actions Chipotle should consider\nPartner with Data, Technology, and Analytics teams to improve data quality, data modeling, documentation, and governance for restaurant operations and guest feedback analytics\n\nSkills\nBachelor's Degree in a quantitative, analytical, or business-oriented field, such as Business Analytics, Economics, Statistics, Mathematics, Engineering, Computer Science, Operations Research, or a related discipline\n6+ years of experience in insights, analytics, data science, business analytics, operations analytics, customer analytics, or a related analytical function, with demonstrated end-to-end ownership of complex cross-functional workstreams\nStrong curiosity about the guest experience and what drives customer satisfaction, loyalty, complaints, advocacy, and overall perceptions of the Chipotle brand\nAdvanced SQL proficiency, including complex query development, data transformation, metric validation, troubleshooting, and development of reusable analytical logic\nStrong programming and analytical skills in Python, R, or a similar language, with experience applying statistical, machine learning, or natural language processing techniques to business problems\nExperience working with unstructured or semi-structured data, including text analytics, survey verbatims, customer feedback, online reviews, contact center data, or other qualitative data sources\nDemonstrated ability to turn complex data and analytical outputs into clear business narratives, executive-level presentations, and actionable recommendations\nStrong business acumen, with the ability to connect analytical findings to operational performance, financial outcomes, guest experience, and strategic priorities\nProven stakeholder leadership with partners across company functions, including aligning on definitions and priorities, managing tradeoffs, and driving decisions\nStrong written, verbal, and presentation skills, including the ability to distill complex analytical work into clear recommendations for senior leaders\nThis hybrid position will be based in our Newport Beach, CA office 4 days per week (with work from home on Friday) (with work from home on Friday). Remote work is not available for this role\nMaster's degree in relevant field preferred\n\nBenefits\nAnnual cash bonuses based upon performance and other factors\nEquity awards based upon performance and other factors\nMedical insurance\nDental insurance\nVision insurance\n401k\nSick leave\nVacation time\n\nCompany Overview\nChipotle Mexican Grill is a chain of restaurants that specializes in burritos and tacos. It was founded in 1993, and is headquartered in Newport Beach, California, USA, with a workforce of 10001+ employees. Its website is http://www.chipotle.com.\n\nCompany H1B Sponsorship\nChipotle Mexican Grill has a track record of offering H1B sponsorships, with 2 in 2026, 3 in 2025, 3 in 2024, 3 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.","description_format":"text","description_chars":4669,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-11-11T07:18:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["seen:0","win:early"],"computed_at":"2026-11-11T08:47:03Z"},"pay":{"stated_usd_annual":187000,"is_top_pay":true},"html_url":"https://alion.io/job/chipotle-lead-analyst-operations-insights-analytics","json_url":"https://alion.io/job/chipotle-lead-analyst-operations-insights-analytics.json","meta":{"generated_at":"2026-11-11T08:47:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756524},"rest":"https://alion.io/mcp/rest/get_company?id=1756524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchipotle-lead-analyst-operations-insights-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchipotle-lead-analyst-operations-insights-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchipotle-lead-analyst-operations-insights-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chipotle-lead-analyst-operations-insights-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchipotle-lead-analyst-operations-insights-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4059363}},{"tool":"search_jobs","arguments":{"company":"chipotle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4059363},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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