{"id":910803,"url":"https://alion.io/job/chirohd-customer-support-specialist","title":"Customer Support Specialist","company":{"id":694891,"name":"ChiroHD","domain":"chirohd.com","url":"https://alion.io/company/chirohd","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T13:24:03Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-28T17:49:19Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"About Us\nWe're not just another SaaS company. We're chiropractors and software veterans who got tired of watching practices struggle with clunky, outdated systems. So we built something better.\nChiroHD is the cloud-based practice management platform that actually gets chiropractic. Scheduling, EHR, billing, patient communication - everything a modern practice needs, built specifically for how chiropractors actually work. No more trying to force-fit horizontal software into your vertical world. We've cracked the code on product-market fit - prepped, proven, and ready for scale!\nRole Overview\n Role Overview: As a Customer Support Specialist, you'll be on the front line helping chiropractic practices get the most out of our products. You'll work directly with customers across chat, email, phone, and zoom to answer questions, troubleshoot issues, and guide them toward solutions.\nThis role is about more than answering tickets. We're looking for someone who takes ownership, communicates clearly, stays curious, and genuinely wants to understand the “why” behind an issue. You'll work closely with teammates across Support, Product, Engineering, Billing, and other areas of the business to make sure customers feel heard, supported, and confident using our products.\nWhat You’ll Do\nCustomer Support & Communication: Provide friendly, knowledgeable, and timely support through chat, email, and phone. Manage multiple conversations and priorities simultaneously while maintaining accuracy, responsiveness, and a high level of care.\nTroubleshooting & Issue Resolution: Troubleshoot product questions and technical issues by gathering the right information, investigating thoroughly, and identifying the best path forward. Take ownership of customer issues from initial contact through resolution or appropriate escalation.\nCustomer Education & Documentation: Educate customers on product functionality, workflows, and best practices so they can confidently use the platform. Clearly document customer interactions, troubleshooting steps, findings, and relevant context.\nProcess & Cross-Functional Collaboration: Follow established support workflows and escalation processes, using good judgment when a situation requires additional attention. Partner with Tier 2 Support and cross-functional teams to investigate complex issues, bugs, and product-related concerns.\nInsights & Continuous Improvement: Identify recurring customer pain points, trends, and opportunities to improve the customer experience. Stay current on product updates, new features, internal processes, and support resources.\nTeamwork & Adaptability: Contribute to a collaborative team environment by sharing knowledge, asking questions, and jumping in to support teammates. Adapt to evolving products, processes, and priorities in a fast-moving SaaS environment.\nWho You Are\nCustomer-focused and accountable: You care about the person on the other side of the conversation and take ownership of their experience: investigating, communicating, and following through until the issue reaches the right place.\nCurious and a strong problem solver: You naturally ask questions, dig deeper, and want to understand how and why things work. You're comfortable navigating unfamiliar situations and using available resources to find answers.\nA clear, human communicator: You can explain technical or complicated information in a way that feels simple and approachable, and you understand that great support is a team effort - communicating well with customers and teammates alike.\n\nOrganized and detail-oriented: You can manage multiple conversations, tasks, and priorities without losing important details, and you understand that accurate documentation and complete context matter, especially when escalating an issue.\nAdaptable and tech-comfortable: You're at ease with change and can learn new products, tools, and processes quickly. You don't need to be an engineer, but you're confident navigating software and understanding how systems work.\n An AI champion: You embrace AI as part of your everyday work, using it thoughtfully to work smarter, solve problems faster, and continuously improve the customer experience.","description_format":"text","description_chars":4185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chiropractic & Osteopathy"],"lifecycle":[{"event":"open","at":"2026-09-14T16:20:49Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.492,"p_room":0.55,"age_days":43,"expected_fill_days":41,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/chirohd-customer-support-specialist","json_url":"https://alion.io/job/chirohd-customer-support-specialist.json","meta":{"generated_at":"2026-10-28T22:03:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694891},"rest":"https://alion.io/mcp/rest/get_company?id=694891"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchirohd-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchirohd-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchirohd-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chirohd-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchirohd-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":910803}},{"tool":"search_jobs","arguments":{"company":"chirohd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":910803},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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