{"id":1756690,"url":"https://alion.io/job/chnct-team-lead-care-management","title":"Team Lead, Care Management","company":{"id":3876296,"name":"Chnct","domain":"chnct.org","url":"https://alion.io/company/chnct","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wallingford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":81075,"max":108100,"currency":"USD","period":"year","gross":null,"usd_annual":108100},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T12:10:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-29T13:37:34Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a Team Lead, Care Management to join our team.\nPrimary Responsibilities:\nUnder the direction of the Manager, functions as clinical resource for the care managers and support staff (clinical and non-clinical). \nActs as a subject matter expert and ensures consistency in procedures and workflows.\nProvides recommendations to improve efficiencies. \nMonitors operational reports and team compliance with contractual, regulatory and URAC requirements. \nIdentifies and addresses training needs of staff. \nMonitors staff performance and participates in the performance review process. \nResponsible to work with the manager to ensure alignment with staffing and resource needs.\nParticipates in internal and external committees and collaborative meetings.\nTasks Performed:\nResponsible for day-to-day functions, including staff assignments, coverage of work queues, and fulfillment of contractual requirements. \nManages high acuity, sensitive cases, and carries small caseload of members (when designated to ICM); provides face-to-face visits with members when appropriate. \nProvides oversight and coverage of the crisis queue as needed. \nCoordinates case rounds and facilitates case reviews with designated plan medical director when indicated. \nUnder the direction of the Manager, reviews oversight, productivity and performance/outcome reports, and identifies trends and areas for improvement. \nAssists with orientation and training of staff, and oversight of preceptorship. \nConducts ad hoc meetings with staff as needed to discuss new policies, workflows, and requirements. \nAssists with the peer audit process including communication of results and development of corrective action plans as needed. \nParticipates in the performance review process, including the creation of performance improvement plans when needed and annual performance reviews. \nSchedules employees, including authorizing overtime; tracks attendance and timecard accuracy; projects staffing for daily and future (PTO) needs. \nTakes an active role in system implementations/upgrades, including testing and training, to ensure the needs of the business are met. \nRepresents CM team at designated Department of Social Services (DSS) meetings, committees, work groups and task forces as assigned. \nPerform other duties as assigned.\nEssential Functions:\nActs as a leader and resource for clinical and non-clinical CM staff. \nMonitors staff performance with an emphasis on compliance with contractual, regulatory, and URAC standards (as necessary). \nManages overall performance and provides positive recognition and progressive discipline as appropriate. \nAssists in the evaluation of staff for conformity with policies and procedures, regulations, and professional standards. \nEvaluates and completes performance evaluations. \nLeads and motivates individuals, mentors' subordinate staff and facilitates problem solving.\nMaintains regular contact with staff which includes regular one-on-one meetings with staff and other touch-base meetings. \nRecommends and participates in implementation of changes to workflows, processes, and procedures to improve efficiencies and streamline unit functions. \nEnsures compliance with quality and safety regulations and standards. \nWill practice only within the boundaries of their license and competence level, based on their education, training, appropriate professional experience, and other professional credentials.\nDesired Education: Two to four years post-secondary schooling\nDesired Degree: Bachelor’s degree\nDesired Major: Nursing (required)\nDesired Job Experience: 3 to 5 years related experience, with a minimum of 2 years direct clinical care experience as an RN required. Prior case management experience in a managed care setting required; prior supervisory or team leadership experience a plus\nOther Qualifications: Excellent oral and written communication skills. Ability to communicate effectively with all areas of the company. Flexible and adaptable with ability to adjust to changing priorities and manage multiple projects concurrently. Proficient in Windows\nenvironment. Team player with proven people skills. Managed care experience preferred. Case management experience. CCM or other URAC approved certification required within 3 years of kiirect care management staff supervision (when designated to ICM). CT RN license must be current and unrestricted. Must hold a valid and unrestricted motor vehicle operator's license and have reliable transportation. CCM preferred or required within 3 years of hire.\nCertifications Required: Active Registered Nurse License, State Motor Vehicle license\nWe are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment. \nWe are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.","description_format":"text","description_chars":5257,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T11:00:54Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.662,"p_room":0.45,"age_days":43,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":108100,"is_top_pay":false},"html_url":"https://alion.io/job/chnct-team-lead-care-management","json_url":"https://alion.io/job/chnct-team-lead-care-management.json","meta":{"generated_at":"2026-10-29T14:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3876296},"rest":"https://alion.io/mcp/rest/get_company?id=3876296"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchnct-team-lead-care-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchnct-team-lead-care-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchnct-team-lead-care-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chnct-team-lead-care-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchnct-team-lead-care-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1756690}},{"tool":"search_jobs","arguments":{"company":"chnct.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1756690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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