{"id":4014487,"url":"https://alion.io/job/choco-customer-care-associate","title":"Customer Care Associate","company":{"id":4348,"name":"Choco","domain":"choco.com","url":"https://alion.io/company/choco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France","London, United Kingdom","Barcelona, Spain"],"countries":["FR","GB","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T08:42:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T12:00:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Choco, where we build and own solutions that reshape a broken food system.\nThe global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.\nAt Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.\nAs Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.\nWhat you’ll do\nOwn customer issues from first contact through resolution across French and Spanish-speaking markets\n\nBuild and deliver fast, reliable support workflows used by distributors in day-to-day operations\n\nWork through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly\n\nMake decisions that directly impact customer satisfaction, retention, and order flow continuity\n\nImprove support quality by identifying patterns in recurring issues and driving root-cause fixes\n\nTake responsibility for clear escalation and coordination with internal teams when needed\n\nCoaching and training of external agents supporting Choco customers\n\nCollaborate with external support agents and internal teams to maintain high-quality service standards\n\nWhat you bring\n1+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes\n\nComfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations\n\nStrong judgment in prioritization and real-time problem solving\n\nAccountability when things go wrong and the drive to resolve issues fully\n\nNative level of French speaking & writing is required\n\nFluency in Spanish and English (C1+ written and spoken)\n\nWorking hours\nThis is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily upaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot.\nWhat you get\nWork on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.\n\nWork with an AI product with proven product-market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.\n\nJoin a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.\n\nIn return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).\n\nCollaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.\n\nIf you want to work on real problems, take ownership, and raise the bar, we should talk.\nChoco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. 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