{"id":3154922,"url":"https://alion.io/job/choice-customer-success-manager-cz","title":"Customer Success Manager (CZ)","company":{"id":1927861,"name":"Choice","domain":"choiceqr.com","url":"https://alion.io/company/choiceqr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T14:11:05Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T04:48:53Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Location: PragueFormat: 50% Remote + 50% offline client meetings in the city of your location\nLanguage Requirements: Czech or Slovak language at a native or C1 level + English (B2+)+Ukrainian (B2+).\nAbout us:\nChoice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.\nWith key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.\n[Forbes about Choice]\nWe are looking for a business-oriented Customer Success Manager to join our team. Your mission is to be a strategic partner for our key clients, helping them grow their revenue while ensuring long-term retention and expansion of our services within their business.\nKey Responsibilities:\nManage and grow long-term relationships with existing key clients.\nMonitor client financial metrics to detect risks early and provide actionable growth recommendations.\nAdvise clients on product best practices to help them achieve their specific business goals.\nDrive upselling and cross-selling initiatives to increase average deal value.\nFocus on client retention and proactively work to reduce churn rate.\nResolve strategic issues in a win-win manner, acting as a business consultant rather than technical support.\nCollaborate with internal teams to align product development with client needs.\n Our Ideal Candidate:Native/C1 level in Czech or Slovak and upper-Intermediate English (B2+) and upper-Intermediate Ukrainian (B2+) \nBased in Prague and ready for on-site client meetings.\nStrategic thinker with a business-oriented mindset and long-term focus.\nProven experience as a Customer Success Manager, Account Manager, or in a similar client-growth role.\nStrong track record in upselling, cross-selling, and maintaining high retention rates.\nAbility to understand client financials and communicate effectively in business terms.\nProactive in identifying risks and implementing solutions before they become critical.\nWhat We Offer:Competitive compensation based on your experience and results.\nRegular performance reviews and clear career growth opportunities.\nDirect influence on internal processes and the opportunity to shape our CS strategy.\nWork in an international product company with a supportive and healthy culture.\nFlexible working hours and full freedom in planning your day.\nDynamic environment with zero micromanagement and plenty of room for initiative.\nStability and growth in a fast-scaling European food-tech leader.\nVibrant team culture with frequent team events and a professional international community.\n Ready to grow with us? If you are a driven professional who speaks the language of business - let’s talk! Apply now or recommend a great candidate.By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.","description_format":"text","description_chars":3124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Upper-Intermediate (B2)","optional":false},{"language":"Slovak","level":"All levels","optional":false},{"language":"Czech","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Food Technology"],"lifecycle":[{"event":"open","at":"2026-10-23T14:11:05Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.728,"p_room":0.75,"age_days":9,"expected_fill_days":11,"reasons":["conf:1","urgency","win:late","comp:attention"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/choice-customer-success-manager-cz","json_url":"https://alion.io/job/choice-customer-success-manager-cz.json","meta":{"generated_at":"2026-11-02T07:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927861},"rest":"https://alion.io/mcp/rest/get_company?id=1927861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoice-customer-success-manager-cz"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoice-customer-success-manager-cz"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoice-customer-success-manager-cz"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choice-customer-success-manager-cz\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoice-customer-success-manager-cz"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3154922}},{"tool":"search_jobs","arguments":{"company":"choiceqr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3154922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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