{"id":3904459,"url":"https://alion.io/job/choice-digital-technical-operations-manager","title":"Technical Operations Manager","company":{"id":1802322,"name":"Choice Digital","domain":"choicedigital.com","url":"https://alion.io/company/choicedigital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broomfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:45:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T06:44:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Choice Digital\nChoice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.\nWhy Join Choice Digital\nChoice Digital is growing fast, profitable, and scaling into new industries where modern disbursements are no longer optional - they’re essential.\nHere's why people love building their careers here:\nProven growth: You'll join a profitable company serving 300+ clients and rapidly expanding into new markets.\nReal impact: Your work will directly transform how money moves, solving inefficiencies that frustrate both businesses and customers.\nCulture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.\nFuture-focused: Help shape a rapidly evolving category - we’re not just part of the change, we’re leading it. \nOur Core Values\nOur Core Values guide how we work and who we strive to be.\nRelentless Ownership. We take responsibility end to end. If it is ours, we own it until the outcome is achieved.\nFind the Right Way Forward. When the work matters, we focus on solutions. We don’t get stuck on obstacles or default to “no.” If something aligns with our vision and improves outcomes for clients or recipients, we ask how to make it happen.\nLead with Integrity. We act in ways that make us worthy of trust from clients, consumers, and each other. We do not trade trust for speed, convenience, or short-term economics.\nPosition Overview\nThe Technical Operations Manager plays a critical role in ensuring the reliability, accuracy, and successful execution of payments across Choice Digital’s platform.\nThis is a hands-on, individual contributor position for someone who is naturally curious, technically resourceful, and enjoys solving complex problems. You'll be responsible for identifying, investigating, and resolving payment failures, troubleshooting technical configurations, and developing solutions that improve payment processing and operational efficiency.\nSuccess in this role requires more than identifying issues and escalating them to Engineering. You'll be expected to independently investigate failures, analyze transaction data, query databases, and write scripts to correct issues and safely reprocess payments. You'll take ownership of technical problems from initial investigation through resolution, while identifying opportunities to prevent similar issues from recurring.\nYou'll also serve as a key technical liaison between Payment Operations, Account Management, Customer Support, Product, and Engineering, helping translate operational challenges into actionable technical solutions and reducing dependencies on Engineering for routine troubleshooting and payment reprocessing.\nThis is a full-time, in-office position.\nKey Responsibilities\nPayment Failure Investigation & Resolution\nProactively monitor payment processing activity to identify failed payments, transaction errors, and processing exceptions.\nIndependently investigate payment failures to identify underlying technical, configuration, integration, or data-related issues.\nAnalyze transaction logs, API responses, database records, and system behavior to determine root causes.\nWrite and execute scripts to correct payment issues, retry transactions, and reprocess failed payments using approved tools and procedures.\nDevelop repeatable technical solutions for common payment failures, reducing manual intervention and dependencies on Engineering.\nValidate payment statuses and confirm successful processing following corrective actions.\nIdentify patterns across recurring failures and recommend permanent solutions.\nEnsure reprocessing activities include appropriate controls to prevent duplicate payments or unintended transactions.\nTechnical Troubleshooting & Configuration\nInvestigate and resolve technical configuration issues affecting payment processing and execution.\nTroubleshoot API integrations, batch files, data transformations, and system-level processing errors.\nUse SQL, Python, JavaScript, or other scripting languages to investigate issues and develop solutions.\nReview and validate technical configurations supporting payment methods, client accounts, and transaction workflows.\nPartner with Engineering when issues require application code changes or broader infrastructure improvements.\nSupport technical testing and validation of fixes, configuration changes, and system enhancements.\nTechnical Support & Cross-Functional Collaboration\nServe as the primary technical escalation point for Payment Operations.\nOwn technical support tickets related to payment failures, processing exceptions, and configuration issues.\nIndependently resolve issues when possible rather than defaulting to Engineering escalation.\nAct as a conduit between Payment Operations, Account Management, Customer Support, Product, and Engineering.\nTranslate operational problems into clear technical findings, requirements, and actionable solutions.\nCoordinate resolution of complex issues requiring cross-functional support.\nDocument root causes, corrective actions, and repeatable troubleshooting procedures.\nPrioritize technical issues based on payment impact, client urgency, and operational risk.\nAutomation & Continuous Improvement\nDevelop scripts and lightweight automation to improve payment monitoring, exception handling, and reprocessing.\nIdentify recurring manual processes that can be automated or simplified.\nBuild tools and queries that improve visibility into transaction failures and processing performance.\nCollaborate with Product and Engineering to implement more scalable, long-term solutions.\nImprove operational controls, technical documentation, and troubleshooting workflows.\nContribute to the development of repeatable processes and technical playbooks as the Payment Operations organization scales.\nWhat We’re Looking For\nRequired:\n3+ years of experience in technical operations, application support, systems engineering, payment technology, or a related technical role.\nHands-on experience writing and executing scripts using Python, JavaScript, or similar programming languages.\nStrong SQL skills and experience querying databases to investigate technical issues.\nExperience troubleshooting APIs, integrations, system logs, and transaction processing workflows.\nDemonstrated ability to independently diagnose technical issues, identify root causes, and implement solutions.\nExperience managing technical support tickets, incident investigations, and coordinating resolutions.\nStrong analytical and problem-solving skills, with a natural curiosity about how systems work.\nAbility to understand complex technical processes and communicate findings clearly to nontechnical stakeholders.\nStrong organizational skills and follow-through, with the ability to manage multiple technical issues and competing priorities.\nExceptional attention to detail and a commitment to accuracy, particularly when working with financial transactions.\nPreferred:\nExperience in fintech, payment processing, banking, or financial technology.\nFamiliarity with ACH, prepaid cards, checks, and digital disbursement processing.\nExperience developing scripts or automation to retry, repair, or reprocess failed transactions.\nKnowledge of REST APIs, JSON, webhooks, SFTP, and batch processing.\nExperience with transaction reconciliation, payment exception management, and financial data analysis.\nFamiliarity working with Xano.\nExperience supporting production systems where reliability, accuracy, and timely issue resolution are critical.\nWho Will Thrive in This Role\nWe're looking for someone who is naturally curious, technically resourceful, and relentless about solving problems.\nYou're the type of person who sees a failed payment and immediately wants to understand why it failed, what happened within the system, and what needs to change to get it processed successfully.\nYou're comfortable digging into logs, querying databases, inspecting API responses, and writing your own scripts to troubleshoot and resolve issues.\nYou don't need someone to hand you a step-by-step playbook for every problem. You enjoy figuring things out, testing hypotheses, and building solutions that make the process better the next time.\nYou understand that resolving a failed payment isn't just about getting a transaction through. It's about understanding the root cause, ensuring the resolution is accurate and controlled, and preventing the same issue from happening again.\nMost importantly, you're someone who takes ownership of problems and has the technical ability to solve them.\nWhat we Offer\nCompetitive annual compensation range of $90,000 to $105,000\nAnnual bonus linked to company success and your personal performance\nEquity offerings through stock options\n401(k) retirement savings match (up to 4%)\nFlexible PTO policy\nCompany paid holidays\nMedical, Dental, Vision, and Life Insurance\nIn compliance with Colorado state law, pay for this position is anticipated to be between $90,000 and $105,000. Actual offers will be based on the applicant’s skills, experience, and education.\nWhile the anticipated deadline is anticipated to be January 6th, 2027, you are encouraged to submit your application as we may still consider qualified candidates beyond this date.\nCandidate profiles and resources from recruiting agencies and vendors are not being considered for this role. Please do not solicit Choice Digital with requests for business.\nChoice Digital is an equal opportunity employer.","description_format":"text","description_chars":9740,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-07T02:18:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/choice-digital-technical-operations-manager","json_url":"https://alion.io/job/choice-digital-technical-operations-manager.json","meta":{"generated_at":"2026-11-08T09:44:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1802322},"rest":"https://alion.io/mcp/rest/get_company?id=1802322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoice-digital-technical-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoice-digital-technical-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoice-digital-technical-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choice-digital-technical-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoice-digital-technical-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3904459}},{"tool":"search_jobs","arguments":{"company":"choicedigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3904459},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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