{"id":2384765,"url":"https://alion.io/job/choicehcs-patient-coordinator-lead","title":"Patient Coordinator Lead","company":{"id":4422725,"name":"ChoiceHealthcare - S","domain":"choicehcs.com","url":"https://alion.io/company/choicehcs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vallejo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T20:03:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T03:42:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overview\nPatient Coordinator Lead - Ortho\nSummary: The Patient Coordinator Lead (front office) performs audits, patient retention, schedules staff, enforces office policy, maintains the back office and performs administrative duties.\nPay Range: $19.04-24.76/hour (Based on experience)\nAt CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.\nWhat we provide to you as a CHOICE teammate:\nCare for your wellbeing and work-life balance \nProfessional and personal growth \nExperienced leadership support \nFun and supportive team dynamic with events and celebrations \nComprehensive benefit package \nResponsibilities\nEssential Duties and Responsibilities: include the following. Other duties may be assigned.\nAUDITS\nReviews charts daily in dental software.\nProcesses new patient paperwork and ensures it is scanned in & uploaded to thepatient chart.\nChecks for spelling accuracies and audits charts for accuracy. Every patient musthave a referral source entered.\nAUDIT SPREADSHEETS\nResolves daily audits by facilitating the team member to correct the audit or identifyingwho the team member is and noting their name along with the resolution. It’s importantthat you have team members responsible for reconciliation measures.\nSTAFF SCHEDULING\nTracks back & front office work schedules, ensuring appropriate staffing for dailycoverage, coordinates days off, communicates and approves requested days off,monitors assistant approved OT hours, and tracks hours so assistants work accordingto schedule.\nPATIENT RETENTION\nManages the Unscheduled, Planner Tracker and Recare Lists.\nResponsible for the Patient Retention program.\nENFORCE OFFICE POLICY\nReviews of the CHOICE Healthcare Services Manual & Policy Notice.\nEnforces, reviews and applies CHOICE Employee Manual & Policy Noticecriteria by discussing it with the team and/or reporting issues to supervisors for furtheraction. (Ex: dress code, eye protection, using proper coverage while taking x-rays, notbrushing their teeth after clocking in from lunch, etc.)\nMAINTAIN BACK OFFICE PRODUCTIVITY\nMaintains office flow, minimum patient wait time of no more than 15 min in waitingroom and no more than 1 hour total chair time in back office.\nUtilizes down time to recover ops, open bay, and sterilization.\nADMINISTRATIVE DUTIES\nAnswers phones, greets patients, confirms appointments, processes treatmentplanning and collects co-payments.\nCommunicates effectively and professionally with patients, visitors, physicians, andcoworkers.\nSchedules & confirms appointments with patients.\nInteracts with others in a positive, respectful, and considerate manner.\nUses facility resources appropriately and avoids wasteful practices.\nAnalyzes work areas and makes recommendations for potential cost-effectiveimprovements.\nReports observed or suspected medical emergencies, notifies appropriate personnel,and responds appropriately.\nIdentifies facility emergency situations (e.g., fire, disaster) and notifies appropriatepersonnel and external agencies.\nServes as telephone operator for facility; routes incoming calls correctly and takesaccurate messages when unable to connect caller to requested party.\nReceives and distributes all mail and special deliveries.\nGreets & checks in patients and provides necessary paperwork for completion.\nPrints out all labels, forms, etc., for patient charts and assembles charts beforeappointment.\nManages Customer Service Program.\nAssists dentist with special projects and any other miscellaneous office/clerical dutiesas needed.\nChecks emails and voicemails and returns accordingly.\nRegular, predictable attendance is required.\nAbility to get along and work effectively with others.\nSubmit Daily Report Sheets\nSubmit Inventory Invoices and Sheets\nQualifications\nEducation and/or Experience :\nHigh school diploma or equivalent\n1+ years of healthcare or dental front office receptionist experience\n6+ months of leading front office operations.\nBilingual in Spanish, preferred","description_format":"text","description_chars":4162,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T20:03:52Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.368,"age_days":7,"expected_fill_days":3,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/choicehcs-patient-coordinator-lead","json_url":"https://alion.io/job/choicehcs-patient-coordinator-lead.json","meta":{"generated_at":"2026-10-20T06:25:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422725},"rest":"https://alion.io/mcp/rest/get_company?id=4422725"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoicehcs-patient-coordinator-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoicehcs-patient-coordinator-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoicehcs-patient-coordinator-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choicehcs-patient-coordinator-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoicehcs-patient-coordinator-lead"}]}