{"id":1290276,"url":"https://alion.io/job/choiceqr-onboarding-manager-ro","title":"Onboarding Manager RO","company":{"id":1927861,"name":"Choice","domain":"choiceqr.com","url":"https://alion.io/company/choiceqr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-26T07:47:11Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T09:04:48Z","board_verified":false,"closed_at":"2026-10-30T09:04:48Z","days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":32},"description":"Format: remote + occasional client visits in Bucharest\nLanguage Requirements:\nRomanian - min. C1 level\nEnglish - min. B2 level\nAbout us:\nChoice is a leading European foodtech startup working with over 30,000 restaurants in 20 countries worldwide. We build SaaS solutions for modern restaurants, helping venues increase revenue through digital tools such as QR payments, table ordering, delivery, takeaway, table reservations, and other services.\nOur goal is to become the leading restaurant solution in Europe within the next five years.\nThe company has offices in Prague and Warsaw.\nChoice is one of the fastest-growing startups in Central Europe (2024) according to Sifted. The company raised $5 million in investments in 2025 and is actively scaling across international markets.\n[Forbes about Choice]\nAs we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome students with the opportunity to transition to full-time roles.\nKey Responsibilities:\nLead the end-to-end client onboarding process to ensure smooth product adoption.\nEducate and train clients on product functionality, best practices, and value realization.\nCoordinate integrations with clients’ POS systems, delivery platforms, and third-party tools.\nManage onboarding timelines and keep clients aligned with key milestones.\nIdentify and escalate technical issues to the dev team for timely resolution.\nEnsure a seamless handover to the Customer Success Manager with full client context.\nMinimize early-stage churn by proactively addressing objections and adoption challenges.\nIdentify upsell opportunities during onboarding to increase client value and your own bonuses.\nOur Ideal Candidate:\nFluent in Romanian language min. C1 and English min. B2 for internal communication.\nBased in Bucharest or nearby - for client visits\nHas 1+ year of experience in Customer Success, Onboarding, or Implementation roles.\nTech-savvy and enjoys exploring software interfaces and troubleshooting.\nSkilled at keeping clients engaged and on schedule with professional assertiveness.\nStrong communicator who can convey technical details in a clear and easy-to-understand manner.\nExperience with POS, SaaS, or APIs is a benefit, but not mandatory.\nProactive, client-focused, and ready to drive successful onboarding experiences.\nWhat We Offer:\nCompetitive compensation consisting of a fixed salary and performance-based bonuses.\nRegular performance reviews and real career growth opportunities.\nOpportunity to work on a global product with modern technologies.\nWork in an international product company with a supportive team culture.\nComprehensive internal training and a seamless onboarding process for you.\nFlexible environment where your proactivity directly boosts your rewards.\nReady to grow with us? If you’re ambitious and driven, let’s talk! Apply now or recommend a friend who might be a perfect match for our growing team!\n_______________________________________________________________________________________________________\nBy applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.","description_format":"text","description_chars":3368,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Romanian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Food Technology"],"lifecycle":[{"event":"open","at":"2026-09-26T07:47:11Z"},{"event":"close","at":"2026-10-14T16:15:45Z"},{"event":"reopen","at":"2026-10-28T13:39:36Z"},{"event":"close","at":"2026-10-30T09:04:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/choiceqr-onboarding-manager-ro","json_url":"https://alion.io/job/choiceqr-onboarding-manager-ro.json","meta":{"generated_at":"2026-11-04T14:10:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927861},"rest":"https://alion.io/mcp/rest/get_company?id=1927861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoiceqr-onboarding-manager-ro"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoiceqr-onboarding-manager-ro"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoiceqr-onboarding-manager-ro"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choiceqr-onboarding-manager-ro\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoiceqr-onboarding-manager-ro"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1290276}},{"tool":"search_jobs","arguments":{"company":"choiceqr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1290276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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