{"id":1290282,"url":"https://alion.io/job/choiceqr-technical-support-specialist-cz","title":"Technical Support Specialist (CZ)","company":{"id":1927861,"name":"Choice","domain":"choiceqr.com","url":"https://alion.io/company/choiceqr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-26T07:47:11Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-28T09:04:45Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Format: remote/full-time/flexible scheduleChoice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.\nWith key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.\n[Forbes about Choice]\nWe are growing, and we are looking for a Technical Support Specialist to join our team in the Czech Republic.\nResponsibilities:\nProvide technical support to customers, handling inbound requests related to technical issues, such as payment failures or non-functioning features. The average workload is around 350-400 tickets per month.\nResolve minor technical issues independently and escalate more complex cases to the technical team following established procedures.\nHandle and de-escalate customer complaints, focusing on practical and mutually beneficial solutions.\nCommunicate with customers via live chat (Intercom) and voice calls (Ringostat).\nWork on a pre-planned shift schedule: 09:00-17:00, 12:00-20:00, or 14:00-22:00.\nWork two weekends per month (Saturday/Sunday), with days off provided during the weekdays.\nRequirements:Czech - native or C1+ level, with clear pronunciation and no strong accent.\nEnglish - ideally B1-B2 level, used primarily for internal communication.\nBackground in Customer Support or Technical Support.\nExperience in B2B support is a plus, but not required.\nComfortable working with KPIs focused on response and resolution times in a fast-paced environment.\nTech-savvy, with a genuine interest in developing technical skills and potentially transitioning into another tech role in the future, depending on performance.\nStrong problem-solving skills and the ability to stay calm under pressure and quickly resolve urgent issues.\nAble to handle difficult customer situations professionally and constructively.\nWhat we offer:\nCompetitive compensation - fixed salary + performance-based bonuses\nRegular performance reviews and clear career growth opportunities\nCareer development opportunities based on your performance and leadership potential\nOpportunity to influence processes and contribute your ideas\nInternational product company with a dynamic and collaborative environment\nSupportive team and a healthy company cultureReady to lead the way? If you are an ambitious leader who loves closing deals and growing teams - let’s talk! Apply now and help us scale Choice\n_________________________________________________________________________________________________________\nBy applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.","description_format":"text","description_chars":2899,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Czech","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Delivery","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-09-26T07:47:11Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.35,"age_days":31,"expected_fill_days":9,"reasons":["conf:1","urgency","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/choiceqr-technical-support-specialist-cz","json_url":"https://alion.io/job/choiceqr-technical-support-specialist-cz.json","meta":{"generated_at":"2026-10-28T11:31:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15140,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927861},"rest":"https://alion.io/mcp/rest/get_company?id=1927861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoiceqr-technical-support-specialist-cz"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoiceqr-technical-support-specialist-cz"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoiceqr-technical-support-specialist-cz"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choiceqr-technical-support-specialist-cz\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoiceqr-technical-support-specialist-cz"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1290282}},{"tool":"search_jobs","arguments":{"company":"choiceqr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1290282},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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