{"id":4061189,"url":"https://alion.io/job/choose2rent-it-technical-support-specialist","title":"IT Technical Support Specialist","company":{"id":1983201,"name":"Choose2Rent","domain":"choose2rent.com","url":"https://alion.io/company/choose2rent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":4000,"currency":"SGD","period":"month","gross":true,"usd_annual":37416},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary: \nThe IT Support Specialist serves as the primary point of contact for clients requiring technical support. In this role, you will assist customers in setting up and troubleshooting their rental equipment, ensuring seamless operations during their events. This position is ideal for someone tech-savvy, customer-focused, and thrives in a dynamic environment.\nKey Responsibilities:\nClient Support: Monitor and respond promptly to support requests from clients via phone, email, chat, and video calls.\nTroubleshooting: Assist clients with issues related to rental equipment, including name badge printers (Zebra, Epson, Brother, etc.), networking devices, Windows laptops, and iOS devices.\nDocumentation: Document support notes in client profiles and follow up as necessary to ensure resolution and client satisfaction.\nFeedback Sharing: Provide feedback and suggest improvements to enhance client satisfaction and service quality.\nNetworking Support: Offer router and networking support to clients.\nContent Creation: Create new articles and tutorials (including video content) with screenshots and GIFs to expand the online support library.\nPortal Enhancement: Provide feedback to improve the customer-facing self-service support portal on our website.\nIn-House Support: Assist with setting up rental equipment (routers, iPads, printers) when not actively supporting clients.\nAfter-Hours Support: Provide occasional after-hours support as needed.\n\nSkills and Qualifications:\nTechnical Expertise: Highly technical and computer-savvy with excellent troubleshooting skills. (If you know what RAM and SSD are and are the go-to tech person in your family, we’re looking for you!)\nProblem Solving: Strong problem-solving abilities with a passion for diagnosing and resolving issues effectively.\nCustomer Service: Friendly, patient, and dedicated to delivering outstanding customer service.\nCommunication: Excellent oral and written communication skills to interact professionally with clients.\nPreferred Certifications: Networking, Microsoft, or iOS certifications are a plus.\nTeamwork: Must be a team player, adaptable to a fast-paced event rental environment, and eager to help both customers and colleagues.\nExperience:\n2 years in a help desk or technical support role.\n2 years in customer service.\nExperience working in a Windows environment.\nKnowledge of configuring and operating computer systems.\nSkills\nTechnical Specialists, Techsavvy, iOS, Troubleshooting, Laptops, Problem Solving, Networking, Routers, Team Player, Network Support, Technical Support","description_format":"text","description_chars":2571,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Events","Event Technology"],"lifecycle":[{"event":"open","at":"2026-11-11T08:31:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-11T16:05:27Z"},"pay":{"stated_usd_annual":37416,"is_top_pay":false},"html_url":"https://alion.io/job/choose2rent-it-technical-support-specialist","json_url":"https://alion.io/job/choose2rent-it-technical-support-specialist.json","meta":{"generated_at":"2026-11-11T16:05:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1983201},"rest":"https://alion.io/mcp/rest/get_company?id=1983201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchoose2rent-it-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchoose2rent-it-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchoose2rent-it-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/choose2rent-it-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchoose2rent-it-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4061189}},{"tool":"search_jobs","arguments":{"company":"choose2rent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4061189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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