{"id":3475507,"url":"https://alion.io/job/chordsdp-lead-hr-operations-specialist","title":"Lead HR Operations Specialist","company":{"id":4420762,"name":"Chordsdp","domain":"chordsdp.com","url":"https://alion.io/company/chordsdp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":638},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T18:40:31Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T23:50:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nAre you ready to work for a Dental Support Office where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.\nAt Chord Specialty Dental Partners we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. You'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.\nWe combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.\nResponsibilities\nThe Lead HR Operations Specialist plays a key role in managing Chord's day-to-day HR operations and ensuring employees and managers receive consistent, high-quality HR support across the organization. Serving as the senior operational leader within HR Operations, the Lead HR Operations Specialist supervises the HR Operations Specialist and owns the compliance-heavy, judgment-based work that sits above day-to-day intake. This role owns Tier 2-3 employee relations, leave of absence and ADA management, workers' compensation, unemployment, ACA compliance, policy and handbook administration, and job description management, and approves employee data changes. This is a supervisory, compliance-driven role requiring sound judgment, and strong attention to detail.\nEssential Functions\nSupervise the HR Operations Specialist and manage the daily HR Operations workload and People Assist service levels\nOwn Tier 2-3 employee relations cases, escalating high-risk matters as needed.\nManage leave of absence, FMLA, state leave, and ADA accommodation processes in compliance with federal, state, and company requirements\nManage workers' compensation claims and respond to unemployment claims, protests, and hearings\nAdminister and manage the employee handbook, HR policies, and job description library\nEnsure HR compliance, including ACA, I-9, licensure, Hepatitis B policy, labor law posters, and recordkeeping\nReview and approve UKG HR workflows and employee data changes to ensure data accuracy\nAdminister the performance review cycle\nMaintain current knowledge of federal and state employment law across all Chord states\nCore Competencies\nJudgment & Escalation: Knows when to resolve, approve, or escalate, and routes legal-exposure matters to Legal before acting.\nCompliance Focus: Applies federal, state, and company requirements consistently and keeps documentation audit-ready.\nConfidentiality & Integrity: Protects sensitive employee information and handles every case with discretion.\nTeam Leadership: Sets clear priorities, reviews work for quality, and coaches the HR Operations Specialist.\nService Orientation: Resolves People Assist requests on time and communicates clearly with employees and managers.\n Attention to Detail: Maintains accurate records in UKG and catches errors before they become compliance issues.\nQualifications\nQualifications\nRequired\nBachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience\n5+ years of progressive HR experience, including leave of absence, ADA, workers' compensation, and unemployment administration\nStrong working knowledge of FMLA, ADA, state leave laws, and multi-state employment compliance\nExperience with UKG or a comparable HRIS\nSound judgment on when to resolve, approve, or escalate; ability to maintain strict confidentiality\nPreferred\nExperience supervising or leading HR staff\nSHRM-CP, PHR, or equivalent certification\nWorking knowledge of FMLA, ADA, and state leave laws","description_format":"text","description_chars":3785,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T18:40:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/chordsdp-lead-hr-operations-specialist","json_url":"https://alion.io/job/chordsdp-lead-hr-operations-specialist.json","meta":{"generated_at":"2026-11-01T00:18:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420762},"rest":"https://alion.io/mcp/rest/get_company?id=4420762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchordsdp-lead-hr-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchordsdp-lead-hr-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchordsdp-lead-hr-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chordsdp-lead-hr-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchordsdp-lead-hr-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3475507}},{"tool":"search_jobs","arguments":{"company":"chordsdp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3475507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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