{"id":2549242,"url":"https://alion.io/job/chore-schedule-product-operations-manager","title":"Product Operations Manager","company":{"id":686842,"name":"Chore Schedule","domain":"rivainternational.com","url":"https://alion.io/company/rivainternational","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":262},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Pure Data","optional":false},{"name":"Splunk","optional":false},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:43:40Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:31:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Riva is seeking a strategic, detail-oriented Product Operations Manager to strengthen how our Product team uses data, customer feedback, and operational signals to make better decisions. Reporting to the Director of Product, you will build the dashboards, feedback programs, release processes, reporting rhythms, and product operations practices that help Riva understand product health, customer adoption, launch impact, and value realization across our enterprise software portfolio. \nThis is not a traditional Product Owner or pure data analyst role. It is a hands-on Product Operations role focused on creating the systems and structure that help Product, Engineering, Customer Experience, Support, and leadership act on the right insights. \nWHAT YOU WILL BE DOING \nBuild and improve the operating rhythms, tools, templates, trackers, and reporting practices that help the Product team work effectively and scale.\nDefine and maintain product health metrics, including usage, adoption, engagement, feature consumption, onboarding health, reliability, customer friction, and value indicators.\nCreate product-level dashboards and executive reporting views that turn data into clear insights, recommendations, and decision points.\nDesign and operate structured customer feedback programs for beta users, design partners, early customers, and strategic enterprise accounts.\nPartner with Product Managers, Product Owners, Engineering, Customer Experience, Support, Sales, and Marketing to ensure feedback is captured, synthesized, and incorporated into product planning.\nSupport release and launch operations, including readiness tracking, customer impact assessment, internal enablement, communications, success measures, and post-release reviews.\nMonitor feature adoption and post-launch performance; identify drop-off points, unexpected behaviour, customer friction, and opportunities to improve outcomes.\nCreate funnel and workflow views that account for enterprise usage patterns, including account-level adoption, user roles, customer segments, implementation maturity, and configuration differences.\nUse product telemetry, support trends, quality signals, and observability tools to identify operational risks, recurring issues, and customer-impacting events.\nEstablish clear communication routines and formats for product updates, launch status, feedback themes, decisions, risks, and learning summaries.\nIdentify manual, inconsistent, or unclear processes and implement practical improvements that reduce administrative burden and strengthen follow-through.\nWHAT YOU BRING TO THE TABLE \nYou are a structured, curious, and action-oriented Product Operations professional who brings clarity to complex information. You can combine product data, customer feedback, support signals, release activity, and stakeholder input into a clear story that helps teams make better decisions. \nYou understand that strong Product Operations is more than reporting. It creates the frameworks, feedback loops, operating rhythms, and communication systems that help Product teams scale their impact. You are comfortable building processes where none exist and can move easily between technical teams, customer-facing partners, and executive stakeholders. \nMore specifically: \nExperience in Product Operations, Product Management, Product Analytics, Customer Insights, Business Operations, Release Operations, or related fields. \n Experience in B2B SaaS or enterprise software, with an understanding of account-level adoption, implementation cycles, and complex customer workflows. \nStrong knowledge of product metrics, feature adoption, customer feedback loops, release operations, experimentation, and product performance measurement. \nExperience creating dashboards, reports, and executive-level views using BI, analytics, or observability tools. \nExperience designing customer feedback, beta, design partner, or early customer programs. \nExperience supporting release planning, launch readiness, customer communications, post-release reviews, or launch operations. \nAbility to synthesize quantitative and qualitative inputs into practical insights and recommendations. \nStrong communication and facilitation skills across Product, Engineering, Support, Customer Experience, Sales, Marketing, and leadership. \nA self-starter mindset, with the ability to create structure, earn trust, and drive work through to completion. \nTechnical and operational expertise specifically: \nProduct analytics, reporting, dashboards, and executive product-health scorecards. \nProduct telemetry, usage data, customer segmentation, funnel analysis, and enterprise adoption analysis. \nObservability and monitoring tools such as Splunk, AWS CloudWatch, or similar platforms. \nAWS and cloud-based software environments, including logs, alerts, telemetry, and operational monitoring. \nRelease readiness, launch checklists, enablement materials, release communications, and post-launch measurement. \nProduct tooling, operational templates, decision logs, feedback trackers, and reporting routines. \nExperiment planning, hypotheses, success criteria, measurement plans, and learning summaries. \nSalesforce, CRM data, customer lifecycle reporting, or account-level analysis. \nBonus points for: \nProduct Operations experience in regulated, enterprise, financial services, CRM, or integration software environments.\nExperience building executive command-centre or product-health reporting.\nExperience with customer advisory boards, structured voice-of-customer programs, or customer research operations.\nExperience connecting monitoring signals to support tickets, incident processes, or Product follow-up.\nFamiliarity with Microsoft 365, Outlook add-ins, Salesforce, CRM workflows, or enterprise integration platforms.\nExperience measuring adoption, feedback, and value realization for AI-enabled product capabilities.\nCORE COMPETENCIES FOR SUCCESS \nIntegrity & Accountability: Acts with honesty, responsibility, and ownership. Follows through on commitments and takes accountability for creating clarity, structure, and momentum. \nCollaboration: Builds strong relationships across Product, Engineering, Customer Experience, Support, Sales, Marketing, and leadership. Works effectively through influence and partnership. \nAnalytical Thinking & Decision Making: Uses data, customer feedback, release learnings, quality signals, and operational trends to understand problems, identifypatterns, and recommend thoughtful next steps. \nCustomer-Centered Thinking: Understands customer needs, enterprise workflows, adoption challenges, and value realization. Helps ensure customer feedback is captured and translated into product learning. \nBusiness Acumen: Connects product usage, adoption, customer outcomes, operational health, release impact, and business priorities. Understands how product insights support retention, growth, and customer success. \nOperational Alignment & Coordination: Creates processes, rhythms, tooling, templates, and reporting structures that help teams stay aligned, informed, and focused on the right priorities. \nRelease & Launch Discipline: Helps teams plan launches, prepare stakeholders, monitorpost-release outcomes, close the loop on release learnings, and improve launch readiness over time. \nProduct Communication: Creates clear, consistent, and audience-appropriate communication that improves visibility, reduces ambiguity, and supports decision-making across teams. \nStrategic Communication: Turns complex information into clear stories, recommendations, and decision points for different audiences, including executives. \nAchievement Focus: Drives work forward with urgency, structure, and follow-through. Creates practical solutions that help the Product team operatemore effectively. \nInnovation: Looks for better ways to gather insights, monitorproduct performance, reduce friction, improve experimentation, and improve how the Product team works. \nMORE ABOUT RIVA \nWe are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, tasks, and CRM - synchronizing data and eliminating the need for task switching, application toggling, and duplicate data entry across platforms. \nWe offer a work culture that fosters diversity, equity, inclusion, and fun. Curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value. \nWHAT WE BRING TO THE TABLE \nThe total compensation package includes: \nRRSP/TFSA matching \nPaid vacation starting with 3-weeks \nPaid wellness time allows for flexible discretionary allocation for mental health, personal benefits, and personal time \nPaid time off to volunteer with charities of your choice \nExtended health care benefits, dental and life insurance \nProfessional development and training allowance for career advancement. \nApplicants must hold a valid Canadian work permit or be a permanent resident or citizen of Canada. \nRiva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. \nWe appreciate all applicants for their interest in joining Riva. Please note that only candidates selected to move forward in the process will be contacted.","description_format":"text","description_chars":9493,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer & Utility Software"],"lifecycle":[{"event":"open","at":"2026-10-14T17:34:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/chore-schedule-product-operations-manager","json_url":"https://alion.io/job/chore-schedule-product-operations-manager.json","meta":{"generated_at":"2026-10-15T06:42:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686842},"rest":"https://alion.io/mcp/rest/get_company?id=686842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchore-schedule-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchore-schedule-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchore-schedule-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chore-schedule-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchore-schedule-product-operations-manager"}]}