Solutions Consultant

The Riva team is growing, and we’re looking for a Solutions Consultant to provide innovative and creative solutions for our clients.

If you love to make customers happy regardless of any challenge, are an independent thinker and creative problem solver, then you might be a great fit for our team. You quickly identify potential issues and work proactively to solve them. Your positive can-do attitude allows you to collaborate well with others to get things done. You are driven and motivated to achieve individual and team goals and are accountable for your work, and your advanced technical problem-solving skills set you apart from your peers.

WHAT YOU WILL BE DOING

Reporting to the Senior Practice Manager, as the Solution Consultant, you will collaborate with some of the top FinTech companies from around the world! These companies are coming to Riva to ensure they realize the total value of their investment in Riva. Your expertise will shine as you guide our clients in deploying, configuring and optimizing Riva products that give them a 360-degree customer view and empower them to serve those customers with AI driven insight. You will be responsible for providing Riva installation, configuration, customization, and advanced engagement and support for Riva’s clients. You’ll get to work with a passionate, proactive team who will support you as you work through multiple interesting and complex projects.

More specifically, your duties will include:

• Work as a key project technical resource with Riva’s top-tier enterprise clients, who have made significant investments in CRMs such as Financial Services Cloud, Government Cloud, and custom Salesforce solutions;
• Gather and document customer needs through functional and technical requirements;
• Use Riva to build unique customer solutions, produce work estimates, recommend, and negotiate designs that satisfy customer requirements;
• Build, prepare and test Riva software configured to answer customer needs based on solution design documents;
• Coordinate deployment activities with various stakeholders to various internal and customer environments, both on-premises and cloud;
• Develop a configured application prototype and conduct a client walkthrough to validate the configuration design and explore gap options;
• Troubleshoot and design solutions to challenges faced by customers and teammates in either customer, cloud, or local environments.
• Work with Riva’s product and engineering team of developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Identify risks, problems, solutions, and exercise independent decision making for issues within the workstream, and defaults to a more senior resource for decisions impacting the broader project team, product, or customer.
• Meet and exceed resolution goals by solving tickets promptly, as escalated by clients and internal teams; and
• Perform other duties as may be required from time to time.

WHAT YOU BRING TO THE TABLE

• Advanced working knowledge of Salesforce, and certifications of Salesforce.
• Experience providing customer-facing technical support for enterprise applications.
• AI and prompting fluency to accelerate technical configuration and troubleshooting, with sound judgment and output validation.
• Familiarity troubleshooting with Windows Server and virtual machines.
• Basic knowledge of SMTP, DNS, and SQL query proficiency.
• Ability to organize and effectively manage multiple projects at the same time.
• Ability to work under the constraints of strict deadlines and short turnaround times; and
• Excellent written and verbal communication skills - ability to explain complex technical concepts to non-technical people.

Bonus points for:

• Computing technology diploma or degree, a Microsoft MCSA, or other IT designations or equivalent experience.
• Hands-on experience using tools such as ChatGPT, Microsoft Copilot, or similar AI assistants to support technical troubleshooting, documentation, automation, or solution design.
• Administration and configuration level knowledge of Amazon Web Services, Azure Cloud, and Microsoft 365.
• Experience as part of a technology consulting company.
• Knowledge of programming or scripting.
• Secondary language skills.

CORE COMPETENCIES FOR SUCCESS

• Communication: Conveying information clearly and effectively across all levels and listening actively.  

• Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals. 

• Continuous Learning: Consistently seeking to grow and improve skills. 

• Design Thinking: Using creativity, new technologies, and customer-centered approaches to solve complex problems. 

• Analytical Thinking & Decision Making: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals. 

• Adaptability & Stress Tolerance: Staying effective and calm under pressure, readily adjusting to change.  

• Strategic Alignment & Partnerships: Ability to form relations with non-competing businesses or stakeholders, with the goal of leveraging key assets and resources to grow together. To grow a specific market in a specific period, in terms of either volume, sales, or other metrics. 

• Operational Alignment & Coordination: Ensures that operational activities are coordinated, efficient, and focused on achieving strategic objectives. 
• Innovation: Drives creative solutions, encourages experimentation, and fosters an environment where new ideas can thrive. 

MORE ABOUT RIVA

We are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM - synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.

We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value.

WHAT WE BRING TO THE TABLE

The total compensation package includes:

• RRSP/TFSA matching
• Paid vacation starting with 3-weeks
• Paid wellness time allows for flexible discretionary allocation for mental health, personal benefits, and personal time
• Paid time off to volunteer with charities of your choice
• Extended health care benefits, dental and life insurance
• Professional development and training allowance for career advancement.

Must hold a valid work permit and be a permanent resident or citizen of Canada. 

Riva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

We appreciate all applicants for their interest in joining Riva. Please note that only candidates selected to move forward in the process will be contacted.