{"id":3350723,"url":"https://alion.io/job/chowbus-hardware-operations-engineer","title":"Hardware Operations Engineer","company":{"id":672934,"name":"Chowbus","domain":"chowbus.com","url":"https://alion.io/company/chowbus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":46,"open_postings":78,"ghost_share":0.821,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hardware","role_family":"Hardware","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:53:09Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T01:14:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities，our vision is to creat a world where culturally rooted food entrepreneurs thrive everywhere.\nAs our hardware footprint in restaurants grows, we are building our first US hardware operations function, working closely with our engineering and hardware teams in China to make sure every device performs reliably in real restaurant environments.\nYou will be the technical bridge between our restaurants in the field and our hardware and engineering teams in China. You won't handle routine installations. Instead, you will take on the hardest hardware cases: reproducing issues, running tests in our office and warehouse, going on site when a problem can only be diagnosed in the real restaurant environment, and bringing clear findings back to the engineering team so we can fix root causes and improve our products.\nWhat You'll Focus On\nOwn escalated hardware cases: when devices behave abnormally in restaurants, investigate, diagnose and communicate the issue clearly to our engineering team in China\nGo on site for issues that can't be reproduced remotely, such as printers dropping orders or intermittent network problems; capture logs and network packets and debug in the real customer environment\nBuild and maintain test environments in our Chicago office and warehouse, and run joint debugging sessions with engineers in China\nTest devices returned from the field, run stability and stress tests, identify failure patterns and drive product improvements\nManage RMA repair processes, from software and hardware diagnosis to repair or replacement decisions\nLearn our front-of-house hardware in depth (tablets, printers, card readers, kiosks, KDS, routers) and turn field knowledge into documentation and feedback for the team\nWork closely with our support and tech teams to understand real customer scenarios and make sure field problems get solved at the root\nWhat You Bring\n5+ years of technical support experience in the hardware or electronics industry (required)\nFluent Mandarin Chinese and English, comfortable doing technical discussions with engineers in China (required)\nStrong software and hardware diagnostic skills, with the ability to isolate whether a problem is device, network or software related\nHands-on RMA and repair experience\nNetwork troubleshooting skills, including log analysis and packet capture (e.g. Wireshark)\nBased in Chicago or willing to relocate; valid driver's license for site visits\nNice to Have\nRestaurant or retail POS hardware experience\nExperience building test environments or running stability and reliability tests\nBasic electronics diagnosis with a multimeter and schematics\nExperience working with hardware suppliers or manufacturers in China\nWhat We Offer\nA fair compensation package\nMedical, dental, and vision insurance\n401(k)\n100% employer-paid Short-Term Disability (STD)\n100% employer-paid Life Insurance and option for additional employee-paid Life Insurance\n100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance\nCompany holidays\nBirthday off\nPaid Parental Leave\nFlexible Paid Time Off (PTO)\nEmployee Assistance Program (EAP)\nBase salary range: $70,000-$100,000 per year, based on experience and skills.","description_format":"text","description_chars":3790,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["POS Systems"],"lifecycle":[{"event":"open","at":"2026-10-27T18:30:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 15 · green card filings: 2","filings_12m":15,"filings_prev_12m":14,"green_card_filings_12m":2,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":72,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/chowbus-hardware-operations-engineer","json_url":"https://alion.io/job/chowbus-hardware-operations-engineer.json","meta":{"generated_at":"2026-10-31T03:34:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672934},"rest":"https://alion.io/mcp/rest/get_company?id=672934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchowbus-hardware-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchowbus-hardware-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchowbus-hardware-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chowbus-hardware-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchowbus-hardware-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350723}},{"tool":"search_jobs","arguments":{"company":"chowbus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350723},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}