{"id":2645872,"url":"https://alion.io/job/christielites-it-help-desk-technician","title":"IT Help Desk Technician","company":{"id":674726,"name":"Christielites","domain":"christielites.com","url":"https://alion.io/company/christielites","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":114000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:06:58Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T05:11:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Responsible for providing technical expertise with operating systems, applications, network servers, and workstations.\nResponsibilities:\n1. Provides technical expertise for Christie Lites systems by:\nOffering technical assistance with the following: Operating Systems: Windows 11 - Workstations: Dell, HP & Lenovo desktops & notebooks. - Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive. \nResponding to users requiring help with systems and applications. \nResponding promptly to Help Desk tickets submitted by employees. \nAssisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded. \nAssist users configuring multi-factor authentication on the user’s mobile device. \nImaging, deploying, and managing desktops, laptops, and mobile scanners. \n Recovering IT Equipment from Terminated Staff \nConfiguring and installing network printers. \nPerform basic network troubleshooting on workstations, mobile devices, and printers. \nPerform software installations and upgrades. \n2. Oversees on-site and remote hardware and software applications by:\nEnsuring that systems are operating effectively and identifying and resolving problems. \nEnsuring that software and hardware meet the Christie Lites specifications. \nConducting checks of hardware and software manufacturers/developers to identify potential vulnerabilities and software updates. \nManaging remote and on-site hardware in a multi-office network \nManaging hardware and software applications at branch locations. \nParticipating in the on-call rotation for after hours support. \nPerforming data center tape rotations. \nRequirements\nEssential attributes for success in this role\nPersonal attributes\nSelf-motivated, ability to set and meet goals. \nExcellent verbal and written communication. \nStrong organizational, forward planning, and decision-making skills. \nCommunication, with a passion for collaboration over confrontation. \nQuality conscious, and team results driven. \nExcel at multitasking and adapting. \nProfessional attributes\n1 year technical support experience. \nComputer skills - MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Teams. \nConfident with operating systems \nData analysis. \nCreative problem solving. \nPresentation skills. \nReliable customer service.","description_format":"text","description_chars":2338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-15T20:06:58Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.945,"age_days":6,"expected_fill_days":18,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/christielites-it-help-desk-technician","json_url":"https://alion.io/job/christielites-it-help-desk-technician.json","meta":{"generated_at":"2026-10-22T08:33:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674726},"rest":"https://alion.io/mcp/rest/get_company?id=674726"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchristielites-it-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchristielites-it-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchristielites-it-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/christielites-it-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchristielites-it-help-desk-technician"}]}