Bids & Client Service Coordinator

Why This Role Matters

The Bids & Client Service Coordinator provides exceptional client experiences to internal and external clients. With responsibilities across Bids and Client Services, this hybrid role requires the Coordinator to understand and assist with the execution of bids across all bidding channels, and a variety of client service activities. Embodying Christie’s core values and upholding Christie’s Client Service Standards, the Bids & Client Service Coordinator handles client queries via email, phone, Live Chat and in person as they relate to all transactional aspects of bidding, buying and selling in upcoming auctions.

How You'll Make an Impact

• Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards.
• Monitor inboxes across Bids & CS task areas, responding in a timely manner inline with departmental standards.
• Perform Bids tasks as assigned, including but not limited to inbox management, preparation of Auctioneers Books and Telephone Bid allocation, auction clerking responsibilities, Christie’s LIVE activities, online sale management, sale closing procedures, reporting for Specialist Departments.
• Perform Client Service tasks as assigned, including but not limited to Phones, Auction Estimates, Front of House, Online UK, Live Chat, CS Desk responsbilties (registrations, payments and collections), info@christies.
• Support internal and external clients with all aspects of bidding, providing guidance and processing requests across all bidding channels.
• Master Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE and COS.
• Handle internal and external client queries via phone.
• Build strong stakeholder relationships and follow correct procedures for anti-money laundering and credit control, liaising with respective teams when required.
• Support Supervisors and Seniors with department training along with training and management of casual staff.
• Provide telephone bidding, and Christie’s LIVE clerking support if requested.
• Provide offsite sale support to global Service Operations teams if required both in person and remotely.
• Demonstrate flexibility by supporting with sale, inbox and FOH coverage during evenings and weekends as required.
• Maintain and handle sale document archiving and audits.
• Demonstrate a strong awareness of overall business activities and the ability to communicate relevant information.
• Other duties as assigned by Manager

What you’ll bring to the team

• Enthusiastic, flexible team player
• Ability to remain calm under pressure.
• Strong experience of prioritising tasks to tight deadlines.
• Accuracy and attention to detail in dealing with all client data.
• Excellent ability to multi-task and prioritise, demonstrating excellent organisational skills.
• Ability to demonstrate strong communication skills across all channels of communication.
• Strong focus on excellent client service.
• Extensive experience of Microsoft packages and other specialised systems.
• Professional appearance following specified dress code.
• Commitment to regular and punctual attendance.
• Ability to work well as a team and promote team effectiveness.
• Desire to learn and take on new challenges.
• Excellent verbal and written presentation skills.
• Proven time/task management and problem solving abilities.
• Ability to build strong relationships internally and externally and be an ambassador for Service Operations.
• Able to work in a fast paced multi-tasking environment.
• A problem solver with the ability to seek continuous improvement.
• Excellent general IT skills.

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave
• Christie’s Christmas office closure (guaranteed between 25th Dec - 2nd Jan) - in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family
• Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
• Donation matching of up to £500 per annum to help you support the organisations you care about
• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
• Discretionary Bonus (dependent on the business and employee performance payable in March each year)
• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
• Private Health Insurance - no employee contribution needed, subsidised for other family members
• Dental Insurance - (may be extended at personal cost)
• Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
• Competitive Life Insurance policy from first day
• Employee Assistance Programme - access to personal advice and support services including counselling
• Eyecare vouchers (once a year)
• Cycle to Work scheme
• Christie’s Extras - discounts on over 800 retailers, holiday packages, dinners and weekly shops
• Seniorcare by Lottie, a comprehensive eldercare solution
• Robust family first policy:

Ø 16 weeks full pay on Maternity Leave

Ø Four-day week, for eight weeks, at full pay on return from Maternity Leave

Ø Dependent back-up care: 10 sessions/ days of childcare or eldercare per year

Ø The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…

Closing date: Sunday 1st November 2026

Salary: £30,000

#LI-Hybrid

*Christie’s reserves the right to change company benefits at any time