{"id":226940,"url":"https://alion.io/job/chrono24-customer-care-manager-1-year-contract","title":"Customer Care Manager (1-year contract)","company":{"id":17438,"name":"Chrono24","domain":"chrono24.com","url":"https://alion.io/company/chrono24","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T12:30:09Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-03T12:01:32Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"About\nAs a Customer Care Manager at Chrono24, you'll be the first point of contact for all incoming customer inquiries across our APAC markets. Working within established procedures and guidelines, you investigate cases in depth, coordinate with other teams to clarify open questions, and help ensure a best-in-class experience for buyers and sellers across the region and around the world. This role suits someone who's structured, reliable, and enjoys resolving a wirde variety of cases within a clear framework.What you can expect\nServe as the escalation point for complex or unresolved customer cases from our APAC user base, providing in-depth investigation and timely resolution within and beyond the scope of Tier 1 support, following established escalation procedures.\nIdentify recurring patterns in tickets and flag them to the relevant teams as input for process improvements.\nCoordinate with Product, Account Management, and Compliance colleagues - including across time zones - to clarify open questions and share information relevant to root-cause investigations.\nHandle a structured caseload of customer complaints in close collaboration with the Complaint Management team, following defined workflows and ensuring accurate tracking.\nMonitor ticket queues, prioritize cases according to SLA targets, and maintain high CSAT and quality scores across APAC.\nWork core hours aligned with APAC business hours (e.g., SGT/HKT), with some overlap with our global teams (9am to 6pm HKT)\nWhat sets you apart\n1-3 years of experience in a customer support role, ideally including exposure to escalations or more complex support cases.\nExceptional written and verbal communication skills in APAC LANGUAGE & English; fluency in an additional APAC language (e.g., Mandarin, Cantonese, Japanese, Korean) is a strong plus.\nAbility to apply established procedures to identify patterns and resolve non-standard cases within a clear framework.\nExperience working with ticketing systems (e.g., Zendesk, AWS) and maintaining accurate case documentation.\nComfortable coordinating with other teams, such as Product Management, Fraud Prevention, or Account Management, including teams based outside your own time zone.\nStrong organizational skills and the ability to manage multiple priorities while meeting SLA deadlines.\nReliable, structured, and comfortable working independently within defined priorities.\nNo prior knowledge of luxury watches required - we'll get you up to speed!\n Nice to HaveExperience in e-commerce, marketplace, or fintech environments, ideally with exposure to APAC markets.\nFamiliarity with payment workflows, buyer/seller dispute resolution, or fraud prevention processes, including region-specific payment methods common across APAC.\nBackground in quality assurance or process documentation.","description_format":"text","description_chars":2809,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T09:26:55Z"},{"event":"open","at":"2026-09-11T10:20:00Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.668,"p_room":0.44,"age_days":84,"expected_fill_days":63,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/chrono24-customer-care-manager-1-year-contract","json_url":"https://alion.io/job/chrono24-customer-care-manager-1-year-contract.json","meta":{"generated_at":"2026-11-03T16:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17438},"rest":"https://alion.io/mcp/rest/get_company?id=17438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchrono24-customer-care-manager-1-year-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchrono24-customer-care-manager-1-year-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchrono24-customer-care-manager-1-year-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chrono24-customer-care-manager-1-year-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchrono24-customer-care-manager-1-year-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":226940}},{"tool":"search_jobs","arguments":{"company":"chrono24.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":226940},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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