{"id":1967825,"url":"https://alion.io/job/chrono24-resolution-specialist-mwd","title":"Resolution Specialist (m/w/d)","company":{"id":17438,"name":"Chrono24","domain":"chrono24.com","url":"https://alion.io/company/chrono24","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Karlsruhe, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-05T10:37:16Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-28T03:35:26Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About\nAs part of our Operations team, you’ll play a key role in ensuring trust and satisfaction among our global community of watch enthusiasts, buyers, and sellers. You’ll take ownership of complex customer cases, resolve disputes with fairness and empathy, and represent Chrono24’s values in every interaction.This position is a fixed-term role as a parental leave cover until October 31, 2028.\nWhat you can expect\nHandle and resolve customer complaints via our ticketing system and on the phone - always with professionalism and composure.\nEnsure a smooth and transparent transaction flow supporting both buyers and sellers throughout the process.\nAnalyze each case carefully to find impartial, well-reasoned solutions that balance user satisfaction and platform integrity.\nCollaborate closely with colleagues across Customer Care, Legal, and Growth Departments to achieve the best possible outcome for all parties involved.\nContribute to quality assurance by identifying recurring issues, proposing process improvements, and helping refine our complaint management standards.\nSupport Product Management by sharing insights from user feedback to help optimize our platform and processes.\nParticipate actively in our international team culture - exchanging ideas, knowledge, and best practices across time zones.\nWhat sets you apart\nYou bring experience in customer service and complaint management, ideally within an e-commerce, fintech, or marketplace environment.\nYou’re confident communicating with customers - even in challenging situations - and have a strong service mindset.\nYou can assess complex cases, analyze information critically, and make balanced, data-informed decisions.\nYou’re fluent in English, spoken and written, and have at least B2 German skills. Additional languages are a plus.\nYou have an interest in watches and luxury products. You might not be an expert yet, but you’re curious to learn about watch brands, models, and the market and you enjoy talking about them with others. \nYou’re a team player who thrives in an international and dynamic environment.\nYou have solid computer literacy and learn new tools quickly - experience with CRM or ticketing systems (e.g., Zendesk) is a plus.\nYou pay attention to detail, stay calm under pressure, and bring empathy, fairness, and structure to your work.\nWhat we offer\nAt Chrono24, you’ll be part of a team that connects millions of watch lovers worldwide. We believe in transparent communication, fair decisions, and creating trust - not just between buyers and sellers, but also among our colleagues.Here, you’ll find:\nAn open, international work culture that values initiative and collaboration.\nContinuous learning through training sessions and product knowledge workshops.\nThe chance to grow in an environment where expertise, empathy, and quality matter as much as results.\nIf you’re looking for a role that combines customer communication, analytical problem-solving, and a passion for watches - we’d love to hear from you.Diversity@Chrono24: We believe in the power of diversity.\nDiversity is our strength.At Chrono24, we embrace diversity because we believe it enriches not only our corporate culture but also our success. Be yourself - and let’s achieve great things together!","description_format":"text","description_chars":3261,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T18:02:27Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.816,"p_room":0.9,"age_days":22,"expected_fill_days":62,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/chrono24-resolution-specialist-mwd","json_url":"https://alion.io/job/chrono24-resolution-specialist-mwd.json","meta":{"generated_at":"2026-10-28T11:15:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17438},"rest":"https://alion.io/mcp/rest/get_company?id=17438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchrono24-resolution-specialist-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchrono24-resolution-specialist-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchrono24-resolution-specialist-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chrono24-resolution-specialist-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchrono24-resolution-specialist-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1967825}},{"tool":"search_jobs","arguments":{"company":"chrono24.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1967825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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