{"id":129238,"url":"https://alion.io/job/chubb-application-support-engineer-2","title":"Application Support Engineer","company":{"id":18935,"name":"Chubb","domain":"chubb.com","url":"https://alion.io/company/chubb","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":119,"ghost_share":0,"stale_share":0.866,"repost_share":0.008,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-11-07T00:00:00Z","employer_posted_date":"2025-11-07","last_verified_at":"2026-11-07T00:09:53Z","board_verified":true,"closed_at":null,"days_open":365,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":364},"description":"Key Objective\nProviding application delivery support to meet business need global/regional based.\n\nTriage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.\n\nDesign and implementation of support processes using ITIL best practices.\n\nCommunicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.\n\nResponsibilities\nProvide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.\n\nMonitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.\n\nEnsure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.\nAdhere to compliance policies and enforce operation procedure\nDrive for operational excellence of business-as-usual processes.\nProvide regular and accurate reports to stakeholders as appropriate\nPrepare achievable/improvement plans and track activities schedule\nParticipate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing\nParticipate in the planning and coordination of regular product releases/enhancement \nResponsible to ensure any production release knowledge transfer coordination being done between project/dev and support.\nIdentifying, assessing and managing risks to the success of business-as-usual processes.\nParticipate in the planning and coordination of quarterly product releases for our customer base.\nParticipate in the planning and coordination of Change Requests and Fixes to production, conduct regression testing\nLiaise with the various local and international support groups for Incident and Request Tasks escalation\nAct as incident manager and communicate outages to respective stake holders and management\nClosely working with regional/global incident manager service management manager for Reporting all P1 and P2 incidents\nDevelop/enhance appropriate processes and procedures. \nAnalyze the reoccurring Incidents and Requests and proposed the permanent solution/best practices \nMaintain the ServiceNow ticketing system, Service Catalogue guidelines and procedure documentation.\nAdopting agile practice as part of support process aligned with regional/global\nEnsuring security and audit compliance for all the support deliverables\n Bachelor degree in Computer Science, Information Technology, Computer / Software Engineering or relevant courses.\nAt min 2 years of experience in IT business application support and operation background.\nUnderstand and practice SDLC and/or Agile software development.\nFluent in-service management ITIL best practices in day-to-day routine, incident management, problem management, change management, etc.\nExcellent communication and interpersonal skills, and able to work well with cross-organizational teams.\nExcellent in analytical thinking, problem solving and negotiation skill.\nExcellent knowledge in handling business applications technicality and functionality.\nExcellent in customer service (customer focused) with a consultative style of communication when addressing issues and solutions.\nHigh capability to handle business / customer complaints and queries effectively.\nGood in technical capabilities in understanding application software architecture, development, support and operation.\nHighly motivated, results-driven, and able to multi-task.\nExperience in engaging with internal and external stakeholders on defining business requirements.\nFlexible and committed. As when required during critical incident or event to work beyond office hours/ different time zone. \nWell-versed with any ticketing system and monitoring system.\nGood technical background on Java, .Net and any other software / programming languages.\nGood knowledge and skill in database such as Cosmos DB, MSSQL, MySQL, Oracle, etc.\nGood knowledge in API, webservices and other integrations technologies.\nAdvanced and depth knowledge in SQL Query / PLSQL\nUnderstand either practice or adopting Agile methodology and understand of Scrum methodology.\nSome understand and adopting cloud computing (Azure) / solutioning.","description_format":"text","description_chars":4326,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2025-11-07T00:00:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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